Mikayla Toppins
Charleston,ME
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
Work History
Patient Relations Specialist
Mountain State Oral and Facial Surgery
2024.02 - Current
- Answered patient phone calls
- Scheduled patient appointments
- Ensured all relevant documentation was properly filed, keeping records up-to-date for future reference and easy access.
- Scheduled patient appointments depending on their medical clearances.
- Called patients to inform them of their deposits based on their insurance verification and scheduled them accordingly.
- Checked patients in and and prepared their charts to get them ready for surgery in a timely manner
- Checked schedule to make sure appointments were scheduled within guidelines.
UNIT CLERK
St. Mary's Medical Center
2023.02 - 2024.02
- Compile and organize patient charts upon admission and transfer as well as breakdown charts upon discharge
- Communicate consults to physicians
- Schedule patient appointments for discharge as well as complete their discharge paperwork
- Assisted healthcare team with administrative tasks such as filing, faxing, and organizing patient charts
- Maintained confidentiality and complied with HIPAA regulations when handling patient information
- Answer phone calls and direct inquiries to appropriate departments or personnel
- Maintain inventory and order supplies for the unit as needed
- Collaborate with nurses and physicians to ensure efficient and effective patient care.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
INTERN REHABILITATION COUNSELOR
West Virginia Division of Rehabilitation Services
2022.08 - 2023.02
- Participated in team meetings to discuss client progress and make necessary adjustments to treatment plans
- Demonstrated strong communication and interpersonal skills while interacting with clients of diverse backgrounds and needs
- Aided rehabilitation counselors in providing Pre-Employment Transition Services to high school students
- Coordinated scheduling for outstanding referrals
- Maintained confidentiality per established privacy standards and laws
- Created and maintained client files and records
- Gained knowledge of various disabilities and their impact on daily life and work.
STUDENT ASSISTANT
Marshall University Upward Bound
2021.01 - 2022.04
- Assisted director with STEM projects
- Complied activities for programs summer program
- Updated student files
- Provided administrative support to the department by answering phone calls and responding to emails
- Conducted research and compiled information for various projects and presentations
- Assisted in data entry and record-keeping tasks
- Acted as a liaison between students and faculty, relaying important information and addressing concerns
- Participated in staff meetings and provided input and suggestions for improving office procedures.
Education
Master of Science - Healthcare Administration
Marshall University
Huntington, WV12.2024
Bachelor of Science - Health Science
Marshall University
Huntington, WV12.2022
Skills
- Time management
- Strong Communication
- Problem-solving
- Data Analysis
- Adaptability
- Patient confidentiality
- Professionalism and Ethics
- Healthcare industry understanding
- Appointment Scheduling
- Medical terminology knowledge
Timeline
Patient Relations Specialist
Mountain State Oral and Facial Surgery
2024.02 - Current
UNIT CLERK
St. Mary's Medical Center
2023.02 - 2024.02
INTERN REHABILITATION COUNSELOR
West Virginia Division of Rehabilitation Services
2022.08 - 2023.02
STUDENT ASSISTANT
Marshall University Upward Bound
2021.01 - 2022.04
Master of Science - Healthcare Administration
Marshall University
Bachelor of Science - Health Science
Marshall University
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