MiKayla Tucker
Summary
I would describe myself as a dynamic and result-oriented professional with extensive experience in the hospitality industry, notably at Universal Studios.
I excelled in beverage and food preparation, alongside mastering customer service expertise. I have a Proven track record in training staff and boosting sales through suggestive selling and menu memorization. I demonstrate ability in maintaining health code compliance, ensuring safe service. As a detail-oriented individual with exceptional communication and project management skills. With Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues.
Overview
8
8
years of professional experience
Work History
Bartender/Server Trainer
Universal Studios
04.2021 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Longhorn Steakhouse
11.2019 - 04.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Restaurant Manager
HMS Host International
09.2016 - 11.2019
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
High School Diploma -
Firestone High School
Akron, OH06-2015
Skills
- Beverage Preparation
- Food Preparation
- Payment Processing
- Health codes compliance
- Mixology
- Suggestive Selling
- Safe service compliance
- Menu Memorization
- Customer service expertise
Timeline
Bartender/Server Trainer
Universal Studios
04.2021 - Current
Server
Longhorn Steakhouse
11.2019 - 04.2021
Restaurant Manager
HMS Host International
09.2016 - 11.2019
High School Diploma -
Firestone High School
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