Mikayla Turner
Raleigh,NC
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and boosted revenue at Angus Barn through adept multitasking and exceptional customer service skills. My strong rapport with patrons and expertise in sales techniques and team collaboration have consistently resulted in repeat business and a positive dining experience.
Overview
5
5
years of professional experience
Work History
Waitress
Angus Barn
Raleigh, NC
06.2017 - 06.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Head Bartender
Texas De Brazil
Syracuse, NY
04.2016 - 12.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Server/bartender
Tilted Kilt Pub & Eatery
Syracuse, NY
11.2014 - 04.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Associate Degree - Clinical Psychology
Onondaga Community College
Syracuse, NY08.2018
Liverpool High School
Liverpool, NY06.2015
Skills
Customer Service
Strong multitasking
Greeting guests
Team Collaboration
Memory retention
Complex Problem-Solving
Sales Techniques
Order Management
Teamwork and Collaboration
Adaptable and Flexible
Excellent Communication
Multitasking Abilities
Problem-Solving
Organizational Skills
Courteous Phone Demeanor
Ability to Lift 30 Pounds
Timeline
Waitress
Angus Barn
06.2017 - 06.2019
Head Bartender
Texas De Brazil
04.2016 - 12.2017
Server/bartender
Tilted Kilt Pub & Eatery
11.2014 - 04.2016
Associate Degree - Clinical Psychology
Onondaga Community College
Liverpool High School