Mikayla Wagstaff
Dannemora,NY
Summary
Compassionate Assistant Director and family advocate promoting a 6-year career lending assistance to people through the promotion of available community resources. Determined individual proudly offering years of experience making home visits, providing assistance to at risk youth and families and facilitating partnerships within the community. Service-oriented and performance-driven individual determined to use my excellent communication, organizational, multitasking and problem-solving skills to connect with employees, staff, outside agencies and clientele. Ready for a new position focused on assisting families with needed support and services.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Director
Youth Advocate Programs
Plattsburgh, NY
01.2020 - Current
- I support the Program Director with hiring and training new employees
- I complete weekly payroll for all staff
- I motivate and provide supervision of staff
- I am responsible for performing intakes of clients, coordinating client staffing to manage the delivery of client service hours and ensuring compliance with all YAP and referring authority requirements
- I manage a weekly caseload in wraparound services to help children and families establish and reconnect with supportive community linkages
- I work with the Department of Social Services as well as other outside resources to address each families’ specific needs.
- I monitor family progress towards established goals and objectives.
- I conduct home visits to assess the needs of families and provided resources accordingly.
- I provide case management services including assessment of needs, goal setting, service coordination, monitoring outcomes.
- I develop strong relationships with clients by listening to their needs and providing support where needed.
- I ensure all client information is kept confidential according to HIPAA regulations.
Intensive Family Coordinator
Youth Advocate Programs
Plattsburgh, NY
10.2017 - 01.2020
- I managed a weekly caseload in wraparound services to help children and families establish and reconnect with supportive community linkages.
- I worked with the Department of Social Services as well as other outside resources to address each families’ specific needs.
- Assisted families with scheduling and coordinating appointments for medical, social service, and educational services.
- Provided emotional support to families through crisis intervention, referrals, and advocacy.
- Monitored family progress towards established goals and objectives.
- Conducted home visits to assess the needs of families and provided resources accordingly.
- Facilitated group meetings with parents to discuss issues such as parenting skills, nutrition, education.
- Developed individualized plans for each family based on their unique needs and circumstances.
- Coordinated transportation services for families in need of assistance getting to appointments or other activities.
Customer Service Specialist
Best Buy
Plattsburgh, NY
06.2014 - 01.2018
- I helped resolve any issues customers may have with a product from our store
- I worked with customers both in person and on the phone
- I worked to give customers an efficient and kind service.
Sales Associate
Crazy 8
Plattsburgh, NY
11.2014 - 01.2016
- I was responsible for cashing customers out
- I kept the store neat and tidy
- I would help customers find things they needed in the store
- I put away new inventory as it would come in.
Sales Associate
The Children’s Place
Plattsburgh, NY
06.2014 - 11.2014
- I was responsible for cashing customers out
- I kept the store neat and tidy
- I would help customers find things they needed in the store
- I put away new inventory as it would come in.
Sales Associate
Peebles
Ogdensburg, NY
11.2013 - 01.2014
- I was responsible for cashing people out
- I answered any questions to the best of my knowledge that customers asked
- I helped customers find anything they were looking for in the store
- I helped put away any new items that came into the store each day.
Fitness Staff
Northern Physical Therapy
Ogdensburg, NY
08.2013 - 01.2014
- I was in charge of running the front desk
- I took people’s payments for their memberships
- I cleaned all the equipment, did laundry, vacuumed and cleaned the rest of the fitness center
- I was in charge of closing the store at night and opening in the morning.
Front End Supervisor / Cashier
Save A Lot
Ogdensburg, NY
10.2010 - 04.2013
- I was a front-end supervisor
- My duties were to supervise other cashiers, to do cash-ups, close the store at the end of the night
- I was responsible for helping customers to the best of my ability
- I was a Cashier
- I was responsible for keeping the shelves organized
- I put Bakery items on the shelves and marked down items that we needed to sell by a certain date
- I also swept the floors and wiped down counters.
Education
Certification in Criminal Justice -
Northwest Technical Center
06.2012
Regents Diploma -
Ogdensburg Free Academy
06.2012
Human Development & Family Relations -
SUNY Plattsburgh
Criminal Investigations -
SUNY Canton
Skills
- Strategic Planning
- Staff Management
- Operations Management
- Contract Management
- Staff Development
- Verbal and Written Communication
- Client Advocacy
- Family Needs Assessments
- Case Management
- Service Planning
- Connections Database skills
- Evolv Database skills
- Microsoft Office skills
- Security Guard 8 Hour Training Pre-Certification Course
- Basic Computer skills
References
Giovanna Nelkin (518) 578-0357, Maria McCann (518) 420-4252, Erin Mitchell (518) 593-0350, Shanice Washington (518) 593-0350, Dianne Burkhart (518) 566-8684
Affiliations
- Plattsburgh Community Garden
- YMCA
- Kiwanis Club
Certification
- CPR and AED Certified
- First Aid Certified
- Narcan Trained
- Strengthening Families Certified
- Mandated Reporter
- Forefront Suicide Prevention Trained
References
References available upon request.
Timeline
Assistant Director
Youth Advocate Programs
01.2020 - Current
Intensive Family Coordinator
Youth Advocate Programs
10.2017 - 01.2020
Sales Associate
Crazy 8
11.2014 - 01.2016
Customer Service Specialist
Best Buy
06.2014 - 01.2018
Sales Associate
The Children’s Place
06.2014 - 11.2014
Sales Associate
Peebles
11.2013 - 01.2014
Fitness Staff
Northern Physical Therapy
08.2013 - 01.2014
Front End Supervisor / Cashier
Save A Lot
10.2010 - 04.2013
Certification in Criminal Justice -
Northwest Technical Center
Regents Diploma -
Ogdensburg Free Academy
Human Development & Family Relations -
SUNY Plattsburgh
Criminal Investigations -
SUNY Canton
- CPR and AED Certified
- First Aid Certified
- Narcan Trained
- Strengthening Families Certified
- Mandated Reporter
- Forefront Suicide Prevention Trained
Similar Profiles
Naomi ChargoisNaomi Chargois
Regional Director of Operations at Youth Advocate Programs Inc.Regional Director of Operations at Youth Advocate Programs Inc.
Emily SpencerEmily Spencer
Truancy Advocate Specialist at Youth Advocate Programs, Inc.Truancy Advocate Specialist at Youth Advocate Programs, Inc.
Malaika LamourMalaika Lamour
Legal Intern at Youth Advocate Programs, Inc.Legal Intern at Youth Advocate Programs, Inc.