MI'KAYLA WILSON
MARGO'S CATFISH DINER
Conway,AR
4
years of professional experience
Dedicated professional with strong customer service skills and a focus on teamwork. Experienced in cash handling and conflict resolution, committed to creating positive customer experiences.
Work History
CASHIER/Waitress Supervisor
4 Years 2 Months- Processed customer transactions accurately using cash register and point-of-sale systems.
- Managed cash drawer, ensuring balanced transactions at beginning and end of shifts.
- Assisted customers with menu selections and answered inquiries regarding specials and promotions.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Car Hopper
1 Year 5 Months- Coordinated efficient car deliveries to ensure timely service and customer satisfaction.
- Implemented streamlined processes for order fulfillment, enhancing operational efficiency.
- Trained new team members on safety protocols and customer interaction best practices.
- Monitored inventory levels and reported discrepancies to maintain stock accuracy.
- Memorized orders and maintained [Number]% accuracy in high-traffic times.
- Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Streamlined order handoff by effectively communicating with other car hoppers and team members during peak hours.
- Ensured a positive dining experience for guests by maintaining a clean and organized outdoor area.
- Collaborated with kitchen staff to ensure accurate preparation and timely delivery of food orders.
- Maintained updated knowledge of menu offerings and daily specials, effectively answering customer inquiries on ingredients or preparation methods.
- Resolved customer concerns promptly, escalating issues to management when necessary for swift resolution.
- Completed milkshakes and ice cream desserts for customers.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Collaborated with kitchen staff to ensure seamless food preparation and delivery workflow.
Teacher's Assistant
1 Year 2 Months- Assisted lead teacher in developing and implementing age-appropriate lesson plans.
- Fostered positive relationships with children, promoting social skills and emotional development.
- Monitored classroom activities to ensure safety and adherence to childcare regulations.
- Organized educational materials and resources to enhance learning experiences for children.
- Observed student interactions to foster social skills and emotional growth.
- Collaborated with parents to discuss student progress and address concerns.
- Organized educational materials and resources for daily activities and lessons.
- Implemented behavior management strategies to promote positive classroom dynamics.
- Improved preschoolers'' fine motor skills through art-based projects involving cutting, pasting, painting, and drawing exercises.
- Promoted language development among students using interactive storytelling techniques.
- Cultivated strong partnerships with families through consistent communication about their child''s progress via emails, parent-teacher conferences, newsletters, or phone calls.
- Assisted in maintaining accurate records of attendance, immunizations compliance status for state licensing requirements adherence.
- Aided in the planning and execution of field trips, reinforcing real-world connections to curriculum topics.
- Supervised indoor and outdoor playtime activities, ensuring student safety at all times.
- Supported children''s emotional, social, and cognitive development through active engagement in various classroom activities.
- Organized snack time and nap hours.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Enforced rules and instructions to maintain discipline.
- Collaborated with instructors to develop engaging lesson plans.
- Developed and implemented strategies to improve student engagement.
- Prepared reports and maintained administrative records.
- Helped teachers manage bus loading and unloading.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
- Conducted weekly review sessions to help students prepare for exams.
Education
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Cash register operation
Order taking
Professionalism and courtesy
Conflict resolution
Product knowledge
Staff training
Guest inquiries
Loss prevention
Staff mentoring
Regulatory compliance
Honest and dependable
Languages
English
Full Professional
Timeline
Teacher's Assistant
Little Dumplings Child Care Center
01.2024 - 03.2025Read More
Car Hopper
SOINIC
07.2022 - 12.2023Read More
CASHIER/Waitress Supervisor
MARGO'S CATFISH DINER
05.2022 - CurrentRead More
CONWAY HIGH SCHOOL
High School Diploma
Read More