Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mikayla Woodson

Upper Marlboro,MD

Summary

Resourceful, aspiring professional offering several years of experience in customer service roles. Diligent, dedicated, and possessing a firm work ethic. Proven leadership skills, encouraging, and cultivating a more positive, collaborative, and inclusive workplace.

Overview

6
6
years of professional experience

Work History

Member Services Representative/ Front Desk

Planet Fitness
Alexandria, VA
04.2024 - 04.2025
  • Answered inbound calls, took messages, and further assisted with members' needs.
  • Maintaining the cleanliness of common spaces, bathrooms, and stock areas.
  • Greeting and saying goodbye to all members.
  • Led initiatives to foster a welcoming, positive environment for all members, and staff.
  • Managed incoming deliveries, ensuring the correct handling and storage of parcels.

Patient Services Coordinator / Receptionist

Charter Radiology
Columbia, MD
04.2023 - 11.2023
  • Welcomed patients, greeting them, and escorting them to the exam room.
  • Assisted with daily scheduling and management of appointments, pre-appointment reminder calls, and ensuring the procurement of valid insurance verifications.
  • Processed patient co-pays and other payments, ensuring accurate financial records.
  • Performed data entry into electronic health record systems and spreadsheets for doctors to utilize.
  • Prepared correspondence, such as emails, texts, reports, and other documents, as requested from doctors, patients, and other medical centers.
  • Efficiently handled a high volume of incoming calls, providing prompt customer support to patients and their families.

Customer Support & Service Associate

Safeway
Dunkirk, MD
08.2019 - 08.2022
  • Provided support to customers in person and by phone.
  • Answering calls, rerouting calls, and processing packages for FedEx.
  • Maintained the cleanliness of registers and workspaces, while restocking shelves as needed.
  • Contributed to day-to-day operations by ensuring reliability, and a positive attitude.

Education

Bachelor of Science - Public Health

Towson University
Baltimore, MD
05-2026

Associate of Science - Health Information Management

Prince George's Community College
Upper Marlboro, MD
05.2022

Skills

  • Problem-solving and critical thinking skills
  • Appointment scheduling
  • Data entry and management
  • Customer-focused
  • Communication skills
  • Electronic health records
  • Microsoft Office
  • Team collaboration
  • Leadership Experience

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Member Services Representative/ Front Desk

Planet Fitness
04.2024 - 04.2025

Patient Services Coordinator / Receptionist

Charter Radiology
04.2023 - 11.2023

Customer Support & Service Associate

Safeway
08.2019 - 08.2022

Bachelor of Science - Public Health

Towson University

Associate of Science - Health Information Management

Prince George's Community College

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