Summary
Overview
Work History
Education
Skills
References
Timeline
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MIKAYLA WRIGHT

HEMPSTEAD,NY

Summary

Personable and well-educated professional with strong experience working closely with the general public. Exceeded performance expectations as an intern for INC. Village of Hempstead, Accounting Department. Strong interpersonal and multitasking abilities. Bachelor of Science (BS), Business Management, SUNY Farmingdale; earned 2020. Proficient with Microsoft Word, Excel and PowerPoint. Ready to grow proficiencies while providing invaluable services.

Overview

6
6
years of professional experience

Work History

Manager Trainee

Enterprise Mobility
05.2023 - Current
  • Enhanced team performance by implementing effective training and development programs for Manager Trainees.
  • Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
  • Evaluated departmental processes regularly, refining workflows as needed to maximize efficiency and productivity levels.

Customer Service Representative

GEICO
10.2021 - 09.2022
  • Implemented and developed customer service training processes.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Met customer call guidelines for service levels, handle time and productivity.

Pharmacy Technician

CVS Pharmacy
09.2018 - 10.2021
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked well independently and on a team to solve problems.

Intern

Hempstead Village Hall
06.2018 - 08.2018
  • Excel independently with minimal supervision to create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as payroll records.

Education

Bachelor of Science - Business Management

SUNY Farmingdale
Farmingdale, NY
05.2020

Associate of Arts - Business Management

Nassau Community College
Garden City, NY
12.2017

Skills

  • Interpersonal Skills
  • Workflow Optimization
  • Communication Skills
  • Customer Service
  • Effective Time Management
  • Conflict Resolution
  • Ability to Multitask
  • Adaptability
  • Ability to Work Under Pressure
  • Microsoft Office
  • Fast Learner

References

Grace Lawrence from INC. Village of Hempstead

glawrence@villageofhempsteadny.gov  516-478-6452

Timeline

Manager Trainee

Enterprise Mobility
05.2023 - Current

Customer Service Representative

GEICO
10.2021 - 09.2022

Pharmacy Technician

CVS Pharmacy
09.2018 - 10.2021

Intern

Hempstead Village Hall
06.2018 - 08.2018

Bachelor of Science - Business Management

SUNY Farmingdale

Associate of Arts - Business Management

Nassau Community College

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MIKAYLA WRIGHT