Mikayla Ysursa
Eagle,ID
Summary
Worker with high energy and a caring personality. Reliable, patient, detail-oriented, and good at communicating. Adaptive at dealing with busy centers while delivering personalized attention and care.
Overview
6
6
years of professional experience
Work History
Substitute Teacher
West Ada School District
Boise, ID
10.2022 - 09.2024
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Dutch Bros
Blake Pratt
Ogden, UT
07.2021 - 06.2022
- Used downtime effectively to keep store clean and products stocked.
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
- Memorized official and off-menu coffee and tea preparations.
- Supported highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Substitute Teacher
Riverdale School District
Ogden, UT
02.2022 - 05.2022
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
- Engaged students in discussions to promote interest and drive learning.
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Monitored appropriate use and care of equipment, materials and facilities.
Receptionist
Axiom
Boise, ID
09.2019 - 01.2020
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Daycare Teacher
Learning Garden
Meridian, ID
08.2018 - 08.2019
- Assisted individuals with special needs
- Communicated with team and manager with daily updates and special needs
- Discussed behavior or developmental issues with parents or guardians
- Monitored the behavior and health of children
- Prepared meals and snacks
- Educated younger children on living behaviors and skills
- Maintained records of individual children
- Performed housekeeping duties such as cleaning toys and arranging items for use.
Character Entertainment, Capes & Crowns
Boise, ID
10.2018 - 04.2019
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Developed and implemented tailored service plans to the needs of particular clients
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Evaluated the customers' needs and provided service options to meet their requirements
- Y
Education
Dental Hygiene
Weber State University
Ogden, UTSkills
- Customer Support
- Classroom Management
- Multitasking and Organization
- Verbal and Written Communication
- Behavior Management
- Technology Savvy
- Espresso Machine Operation
- Safe Food Handling Practices
- Payment Processing
- Cash Handling
- Organization and Prioritization
- Inventory Management
- Relationship Building
- Customer Retention
- Detail-Oriented
Timeline
Substitute Teacher
West Ada School District
10.2022 - 09.2024
Substitute Teacher
Riverdale School District
02.2022 - 05.2022
Dutch Bros
Blake Pratt
07.2021 - 06.2022
Receptionist
Axiom
09.2019 - 01.2020
Character Entertainment, Capes & Crowns
10.2018 - 04.2019
Daycare Teacher
Learning Garden
08.2018 - 08.2019
Dental Hygiene
Weber State University