Mikaylah Munoz
Millers Creek,NC
Summary
Dynamic professional with a strong background in education and customer service, notably at Wilkes County Schools. Skilled in time management and bookkeeping, I excel in fostering positive environments and enhancing operational efficiency. My expertise in Microsoft Office and effective communication has consistently supported team success and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Wilkes County Schools
North Wilkesboro, North Carolina
03.2025 - Current
- Cultivated a positive classroom environment that promoted active participation and enthusiasm for learning.
- Tailored support for students with individualized learning needs and diverse learning styles to enhance understanding and engagement.
- Monitored student progress, providing constructive feedback that fostered academic growth and self-confidence.
- Implemented safety protocols to ensure a secure classroom atmosphere.
Bookkeeper
Blue Ridge opportunity commission
North Wilkesboro, USA
03.2020 - 02.2023
- Started as teacher at Head Start associated with BROC, supporting early childhood education initiatives.
- Transitioned to BROC office for Senior Nutrition services, assisting in program administration and client support.
- I work with Quickbooks on a daily basis to pay all the bills within our program as well as take calls to place individuals on our waitlist.
- Utilized technology daily to manage program billing and handle client inquiries, ensuring smooth operations and positive customer experiences.
Direct Support Professional
RHA Health Services
Deep Gap, USA
07.2018 - 09.2019
- Cared for individuals with physical and intellectual disabilities, ensuring their well-being and support.
- Assisted with daily activities, including meal preparation, transportation to work, personal hygiene, medication administration, and documentation of care.
- Communicated with family members, nurses, and staff to coordinate care and support for individuals.
Customer Lead
Food Lion
Millers Creek, USA
01.2017 - 07.2018
- Operated cash register, processed transactions, handled customer payments, and provided assistance with inquiries.
- Managed front-end operations, directed customers to appropriate areas, resolved complaints, and addressed inquiries via phone at customer service.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High school or equivalent -
West Wilkes High School
Wilkes County, NC01-2017
Skills
- Data Entry
- Bookkeeping
- Payroll
- Microsoft Office
- Time Management
- Communications
Certification
- CPR Certification
- First Aid Certification
Timeline
Assistant Teacher
Wilkes County Schools
03.2025 - Current
Bookkeeper
Blue Ridge opportunity commission
03.2020 - 02.2023
Direct Support Professional
RHA Health Services
07.2018 - 09.2019
Customer Lead
Food Lion
01.2017 - 07.2018
High school or equivalent -
West Wilkes High School