Tierra Sharpe
Hammond,IN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Assistant Teacher
Childcare Careers
Chicago, Illinois
09.2020 - Current
- Assisted classroom teacher in developing and implementing lesson plans.
- Provided individualized instruction to students who needed additional assistance.
- Supervised small group activities.
Collection Customer Service Representative
Robert Half Staffing Agency
Hammond, Indiana
07.2023 - 09.2024
- Reported any suspicious activity or fraud attempts immediately.
- Used computer systems and software packages to input, access or store information.
- Explained collection policies, procedures, and processes clearly to customers.
- Collect payments from customers.
Customer Service Representative
Robert Half Staffing Agency
Hammond, IN
11.2021 - 03.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained data entry requirements by following data program techniques and procedures.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Answered customer inquiries regarding billings, payments, account status.
Customer Service Associate
AutoZone
Dolton, IL
07.2021 - 09.2021
- Delivered goods and services to customers on time and in excellent condition.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Collected payments and provided accurate change.
Housing Specialist
Beacon Hill Staffing Group LLC.
Chicago, IL
05.2021 - 07.2021
- Answer applicants questions about benefits and claim procedures.
- Reviewed, evaluated and assessed case files to determine the eligibility of the applicant for services.
- Maintained confidential records and files according to established protocols.
- Documented all changes made during case reviews in accordance with relevant policies and procedures.
Teacher's Aide
Judah North Development Center
Chicago, IL
06.2020 - 08.2020
- Assisted instructional staff with implementing lessons and activities for full classes and small groups.
- Supported classroom teachers by managing files, preparing materials and updating records.
- Supervised children on field trips to maintain safety and foster cultural learning experiences.
- Sorted and shelved books to help manage materials and free up teachers for more important work.
Education
High School Diploma -
John Metro High School
Chicago, IL06.2015
Some College (No Degree) - Associate- Medical Adminstrative Assistance
Ultimate Medical Academy
Tampa, FLSkills
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- De-escalation Techniques
- Order and Refund Processing
- Customer Service
- Data Entry
- Billing cycle management
- Medical coding knowledge
- Case investigations
Timeline
Collection Customer Service Representative
Robert Half Staffing Agency
07.2023 - 09.2024
Customer Service Representative
Robert Half Staffing Agency
11.2021 - 03.2023
Customer Service Associate
AutoZone
07.2021 - 09.2021
Housing Specialist
Beacon Hill Staffing Group LLC.
05.2021 - 07.2021
Assistant Teacher
Childcare Careers
09.2020 - Current
Teacher's Aide
Judah North Development Center
06.2020 - 08.2020
High School Diploma -
John Metro High School
Some College (No Degree) - Associate- Medical Adminstrative Assistance
Ultimate Medical Academy