Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Mike Aguirre

Edinburg,TX

Summary

Proven leader in water treatment, I significantly enhanced operational efficiency and customer satisfaction at Tru Bleu Pure Water. Expert in staff management and training, my strategies fostered a team capable of exceeding sales goals through exceptional service. Mastery in water treatment and a commitment to continuous improvement underscore my career achievements.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Supervisor in Sales and Service Equipment

Tru Bleu Pure Water
McAllen, TX
10.2013 - 12.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.

Sales & Service Technician

The Water Store
McAllen , TX
01.2000 - 10.2013
  • Increased sales revenue by efficiently managing a high volume of inbound leads and promptly responding to customer inquiries.
  • Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
  • Contributed to developing a comprehensive product catalog that showcased all available items in an accessible format for customers.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.

Education

Bachelor Of Applied Arts And Science - Biology

Texas A&M University Kingsville
Kingsville Tx
05.2004

Skills

  • Training and mentoring
  • Goal oriented
  • Customer service
  • Water treatment expertise
  • Sizing commercial and residential Equipment
  • Sales experience
  • Experienced Installation technician
  • Hands on Field experience
  • Hands on Water treatment equipment experience

Certification

WTS II water treatment specialists class 2

Languages

Spanish
Native or Bilingual

References

James Rodriguez From Watts Water Technology

Damon Cory From Watts Water Technology

Timeline

Supervisor in Sales and Service Equipment

Tru Bleu Pure Water
10.2013 - 12.2024

Sales & Service Technician

The Water Store
01.2000 - 10.2013

Bachelor Of Applied Arts And Science - Biology

Texas A&M University Kingsville
Mike Aguirre