Mike Aguirre
Edinburg,TX
Summary
Proven leader in water treatment, I significantly enhanced operational efficiency and customer satisfaction at Tru Bleu Pure Water. Expert in staff management and training, my strategies fostered a team capable of exceeding sales goals through exceptional service. Mastery in water treatment and a commitment to continuous improvement underscore my career achievements.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Supervisor in Sales and Service Equipment
Tru Bleu Pure Water
McAllen, TX
10.2013 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Sales & Service Technician
The Water Store
McAllen , TX
01.2000 - 10.2013
- Increased sales revenue by efficiently managing a high volume of inbound leads and promptly responding to customer inquiries.
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
- Contributed to developing a comprehensive product catalog that showcased all available items in an accessible format for customers.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Education
Bachelor Of Applied Arts And Science - Biology
Texas A&M University Kingsville
Kingsville Tx05.2004
Skills
- Training and mentoring
- Goal oriented
- Customer service
- Water treatment expertise
- Sizing commercial and residential Equipment
- Sales experience
- Experienced Installation technician
- Hands on Field experience
- Hands on Water treatment equipment experience
Certification
WTS II water treatment specialists class 2
Languages
Spanish
Native or Bilingual
References
James Rodriguez From Watts Water Technology
Damon Cory From Watts Water Technology
Timeline
Supervisor in Sales and Service Equipment
Tru Bleu Pure Water
10.2013 - 12.2024
Sales & Service Technician
The Water Store
01.2000 - 10.2013
Bachelor Of Applied Arts And Science - Biology
Texas A&M University Kingsville