MIKE A. IGLESIAS

Responsible for the everyday operations of the dealership. My duty included closing every deal from the initial start of price negotiation to the appraisal of the trade to the submittal of the credit information followed by the full menu presentation and disclosure. Ultimately contracting the customer and providing all documentation to the customer. Other responsibilities include measuring the profitability of the dealership by overseeing the various departments which included variable operations, fixed operation, and the business office. Duties included, planning, motivating and coordinating the dealership’s management through leadership and solid business practices. Owners retired from the business.

Responsible for facilitating vehicle financing, managing credit evaluations, and ensuring compliance with legal regulations. Key responsibilities include:

• Financial Analysis: Assessing financial data to optimize dealership profitability.
• Customer Service: Providing exceptional service to clients during the financing process.
• Negotiation: Working with lenders to secure favorable financing terms for customers.
• Compliance Management: Ensuring all financial practices adhere to legal standards.
• Product Presentation: Presenting and selling aftermarket products using the menu process, Some products offered: Service contracts, Gap, Etch, Maintenance, Tire Wheel Protection, etc.
• Team Leadership: Leading finance department staff and collaborating with sales teams to enhance overall performance.

• Responsible for closing all customers for both the selling price all financing and product presentation, submitting and rehashing deals to the lender, approving and maximizing all backend products
• Collecting all stipulations, packaging deals and preparing them to be sent to the lenders for funding
• Also signed up customers using electronic signatures on e-contracting and finalizing everything by uploading of all items needed to fund the deal

• Managed CIT's making sure that all closers obtained all necessary stipulations to have flawless funding
• Responsible for ensuring that all sales and finance professionals had thorough knowledge of the sales and finance process (using the menu) by effectively teaching managers on how to overcome objections, and using consultative selling techniques
• Responsible for implementing a comprehensive training program for the company's sales and finance staff; all new hires and existing sales staff
• The training program included skills to enhance the sales and F&I results: closing skills, sales skills, overcoming objections, product knowledge and all compliance processes
• Instrumental in helping open the Orlando OLO Point which sold north of 1300 cars per month
• Personally responsible for approving 200- 225 subprime deals as a Special F&I director also backing up as a finance closer during rush hours
• Main duties included the training, coaching, and development of all finance closers
• Held weekly meetings with the entire staff, and department heads, monitoring store profit for the finance department
• Promoted to a GSM to run the Lauderdale lakes location
• Responsible for conducting training for the sales staff and the finance managers utilizing scripts and real life scenarios
• Ensured the profitability of the dealership by overseeing the various departments which included variable operations, (Sales & Financing), fixed operations (Service & Parts), and the business office (Accounting & Administration)
• Duties included, planning, motivating, and coordinating the dealership's management through leadership and solid business practices, completed performance evaluations regularly, and developed short and long term goals for each department manager (accounting, sales, parts, collision, and service departments)

Ensured the profitability of the dealership by overseeing the various departments which included variable operations,(Sales & Financing) , fixed operations (Service & Parts), and the business office (Accounting & Administration).

Duties included, planning, motivating, and coordinating the dealerships management through leadership and solid business practices, completed performance evaluations regularly, and developed short and long term goals for each department manager (Accounting, sales, parts, collision, and service departments).

Planned and developed short and long term goals and objectives annually, submitting time projections to corporate heads for approval. Effectively communicated with the comptroller / office manager weekly in order to review departmental forecasts and ensure consistency with close attention to daily operations.

Recommended and created improved courses of action for the dealerships employees with immediate follow up which ensured employees followed proper policy. Increased volume immediately by placing proven techniques such as the proper steps to the sale, inventory selection, assuming the sale, and the proper finance introduction. Volume increased 28% within a six moth period.

Responsible for the daily operation for both the sales and finance department. Increased sales productivity from a struggling 150 car/month store to a 205 car/month store.

Managed the new and used sales department by providing our sales staff with cash, lease ANF financing options that were presented to our valued customers.

Held daily training with all teams involving all departments, training F&I on Compliance, Privacy Procedures, OFAC, Red Flag regulations and everything pertaining to the Patriot Act, focusing on the F&I menu presentation.

Trained the sales staff by helping them set goals to reach their highest potential. Assessed their performance on a daily, weekly and monthly basis.

Held the responsibility of appraising all trades with supreme accuracy using Auto Exchange, Auto Genius, VAuto, and Manheim.

Other duties included overseeing the dealership's website working with IT and web support in order to improve it's overall appearance updating prices on old age units, internet specials, finance special offers, and service department giveaways to drive traffic.

Instrumental in working with both the desk and F&I in maximizing profit and exhausting all means to make a sale. No one walked, 100% T.O. to all managers .Worked structuring, submitting, and also rehashing deals up and above the F&I director making sure all deals delivered.

Daily responsibilities included RDR duties, dealer cash logs, dealer trade inventory, accuracy on "We Owe's" , scheduling for the entire staff, and cleanliness of facility..

• Planned and developed short and long term goals and objectives annually, submitting time projections to corporate heads for approval
• Effectively communicated with the controller / office manager weekly in order to review departmental forecasts and ensure consistency with close attention to daily operations
• Recommended and created improved courses of action for the dealership's employees with immediate follow up which ensured employees followed proper policy
• Increased volume immediately by placing proven techniques such as the proper steps to the sale, inventory selection, assuming the sale, and the proper finance introduction
• Volume increased 18% within a six month period
• Responsible in securing relationships with national banking executives and bank owners in all U.S
• Territories above the local branch, which allowed AutoNation and its national portfolio to secure additional lien contracts that were completely turned down, lacked additional advance, needed rate exceptions, and had fees that were too high to be reduced therefore not allowing the car deal to deliver
• Focused on incremental business and additional monthly profit
• My duties included being in charge of the State of Nevada, Washington, Minnesota, Illinois, Ohio, Virginia, and some stores in Florida and Texas, consisting of 18 finance directors and 162 Finance Managers
• Averaged 110 - 170 additional contracts (deliveries) per month by rehashing with the National Bank Directors above Branch Managers
• Secured relationships at all stores with bank regionals, specially with Capital One, Ally Bank, Flagship, Exeter, Wells Fargo, and Bank of America
• Increased sales and contract count for dealerships and lenders
• Gained the executive diamond status at 70% of my stores through Cap One and 55% champion status through Ally Bank
• Responsible for the daily operation for both the sales and finance department

• Increased sales productivity from a struggling 150 car/month store to a 205 car/month store
• Held daily training with all teams involving all departments, training F&I on Compliance, Privacy Procedures, OFAC, Red Flag regulations and everything pertaining to the Patriot Act, focusing on the F&I menu presentation
• Held the responsibility of appraising all trades with supreme accuracy using Auto Exchange, Auto Genius, VAuto, and Manheim
• Other duties included overseeing the dealership's website working with IT and web support in order to improve it's overall appearance updating prices on old age units, internet specials, finance special offers, and service department giveaways to drive traffic
• Instrumental in working with both the desk and F&I in maximizing profit and exhausting all means to make a sale
• Daily responsibilities included RDR duties, dealer cash logs, dealer trade inventory, accuracy on 'We Owes', scheduling for the entire staff, and cleanliness of facility
• Promoted to F&I Director, Finance South Florida, Maroone Ford of Miami, Maroone Chevrolet Delray, Maroone Nissan of Delray, Maroone Chrysler, Jeep, Dodge of Delray
• Finance manager promoted to F&I Director, Finance Manager averaging a $1608 PVR at Maroone Dodge Miami
• Transferred to a larger store, Maroone Ford of Miami, ran a $1856.25 PVR, a product index of 3.89 products/deal
• First place in the state and country for the entire AutoNation group promoted to run multiple dealers for AutoNation
• Maintained a Platinum status and developed strong working relationships with GMAC's Palm Beach Branch
• Recognized as the most improved domestic line in the Tri county area for the Maroone Group, awarded a plaque of excellence