Mike Barcelo
Hialeah,FL
Summary
Accomplished security professional with a proven track record at Allied Universal Security Services, adept in emergency response and conflict resolution. Fluent in Spanish and English, I excel in premises patrol and maintaining high customer service standards, significantly enhancing security protocols and client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Rover/Security Officer
Allied Universal Security Services
Miami, FL
09.2016 - Current
- Provide customer service to our clients by conducting safety and security procedures, site-specific policies and when appropriate, emergency response activities.
- Respond to incidents and critical situations in a calm, problem solving manner.
- Conduct regular and random patrols around the business and perimeter.
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions.
- Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
- Report any violations of the Rules and Regulations that are noticed at any time.
- Assisting dispatch with controlling access of keys
Road Supervisor
Custom Protection Services
Miami, FL
04.2014 - 08.2016
- Daily post inspections to uphold post standard operating procedures
- Inspecting officers on shift to uphold company policy
- Assisting in the response to emergencies of visiting sites
- Ensured that company vehicle was driven in safe manner
- Reported vehicle activity for purposes or routine maintenance
Education
High School Diploma -
Coral Gables High School
Miami06-1994
Skills
- Premises patrol
- Electronic surveillance
- Stationary surveillance
- Emergency response
- Conflict resolution techniques
- Night and safe deposit procedures
- Fluent in Spanish and English
- Daily status reports
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Class D Security License
Timeline
Rover/Security Officer
Allied Universal Security Services
09.2016 - Current
Road Supervisor
Custom Protection Services
04.2014 - 08.2016
High School Diploma -
Coral Gables High School
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