Mike Barlow
Bear,DE
Summary
Proven leader and skilled bartender with extensive experience at Crabby Dicks, adept in beverage preparation and customer service excellence. Enhanced customer satisfaction through effective communication and team coaching at Crimson Noon Tavern. Demonstrates strong multitasking abilities and a service-oriented mindset, driving continuous improvement and fostering a welcoming atmosphere.
Overview
17
17
years of professional experience
Work History
Bartender
Crabby Dicks
05.2022 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
General Manager
Crimson Noon Tavern
09.2021 - 04.2024
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Reported issues to higher management with great detail.
- Creation of drink menus
- Overseeing staff with schedule and preformance
- Maintaining proper inventory of alcohol and supplies
- Customer resolution
- Over seeing a cleanly and inviting atmosphere inside and out
- Provided music and videos for the guests
Delivery Driver
Agile Delivery
03.2019 - 09.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Bertender
Knock Restaurant
08.2007 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Associate - Criminal Justice
Delaware Tech
Stanton DE06.1996
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Cleanliness and hygiene
- Customer service expertise
- Organizational ability
- Responsible Alcohol Service
- Complex Problem-Solving
- Payment Processing
- Handling Difficult Customers
- Cash Register Operation
- Menu Memorization
- Hospitality service expertise
- Service-oriented mindset
- Professional Appearance
- Suggestive Selling
- Alcohol awareness
- Food Service
- Beverage Preparation
- Drink Preparation Techniques
- Classic cocktails
- Wine and liquor knowledge
- Bar Equipment Familiarity
Abs card
Delaware abc license is current
Timeline
Bartender
Crabby Dicks
05.2022 - 07.2024
General Manager
Crimson Noon Tavern
09.2021 - 04.2024
Delivery Driver
Agile Delivery
03.2019 - 09.2021
Bertender
Knock Restaurant
08.2007 - 03.2020
Associate - Criminal Justice
Delaware Tech