Mike Brooks
Palmetto,FL
Summary
Enthusiastic Computer Systems Administrator proudly offering over twenty years of experience in system upgrades, hardware monitoring and performance improvements. An astute employee with knowledge in system repairs, desktop support, and the installation of network components. Skilled in task prioritization and troubleshooting.
Overview
26
26
years of professional experience
Work History
Distributed Computer Systems Specialist
Florida Department of Health in Pinellas County
St. Petersburg , FL
2023.09 - Current
- Diagnosed system errors and implemented solutions to resolve problems.
- Provided technical support for both hardware and software issues.
- Installed and configured computer systems, networks, and software.
- Created user accounts, assigned passwords, and verified access privileges.
- Assisted users in resolving technical problems related to their computers or network connections.
Desktop Support Technician
Lippert Components
Bradenton , FL
2022.07 - 2023.09
- Performed daily maintenance of computer systems to keep network processes fluid.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Lent technical support, consulting and implementation services to maintain system performance thresholds.
- Surveyed and supported technology assets to maintain business continuity.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Data Center Manager
Florida Department of Health in Manatee County
Bradenton , FL
2021.12 - 2022.06
- Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
- Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Distributed Computer Systems Consultant
Florida Department of Health in Manatee County
Bradenton , FL
2019.10 - 2021.12
- Tracked all changes and actions in computer-based service ticket system.
- Provided information to customers regarding repair or service options.
- Repaired and installed Dell Laptops in AD environment.
Updated Laptops using SCCM to PXE to latest supported image level. - Supported local and remote users including LAN and VPN connections.
- Verified accuracy of DHCP reservations, update print server and devices.
- Streamlined installation process.
- Updated Sharepoint Site and Published Documents.
Regional Service Technician
Getronics
Bradenton , FL
2018.11 - 2019.10
- Onsite repair of POS, computer, networking, and printers for a variety of retail customers.
- Calibration of scales.
- Network switch replacement, WiFi AP replacement.
- Support users locally and remotely.
- Maintain local inventory.
- Imaging of computers and minor domain administration.
- Network and hardware audits.
IT Administrator
BGR
West Chester , OH
2012.11 - 2018.11
- Designed, organized, modified, installed, and supported BGR's network across multiple locations and buildings.
- Maintained security on all networks.
- Supported end users both locally and remote.
- Installed and updated all local desktops and remote desktops.
- Requirements gathering Network repairs and maintenance
Computer systems installation Strong analytical skills - Implemented a standard for workstation OS, upgraded divergent units to Windows 7 Pro, and the Windows 10 Pro.
- Converted legacy phone system, to VOIP and maintained the VOIP.
- Moved company network and infrastructure twice during building renovations
Network Adminstrator
Berman Printing Company
Cincinnati , OH
2001.09 - 2011.10
- Network Administration for local 120+ node network.
- Installed fiber backbone for campus wide network.
- Maintained Internet access including firewall configuration.
- Installed video security system.
- Maintained SQL, Email, and ERP systems.
- Upgraded ERP from Unix to Windows Server.
- Generated reports for ERP system.
- Implemented shipping procedures and systems, negotiated small parcel contracts with vendors.
- Implemented WMS system to track and distribute finished good inventory.
Senior Systems Analyst
Lipson Alport Glass & Associates
Cincinnati , OH
2001.04 - 2001.09
- Corrected and maintained corporate software licenses.
- Designed installed, and maintained a multi site email system.
- Managed relocation of company MIS system to new location.
- Developed digital art asset system.
- Created a multi site font server system.
Owner
Admin on Call Llc
Union , KY
1998.04 - 2001.04
- Created and operated computer consulting corporation providing sales and support services to the printing and graphic arts industry.
Education
Some College (No Degree) - Computer Science, English, Business Administration
Milligan College
Milligan, TNSkills
- Strong Analytical skills
- Project coordination
- Requirements Gathering
- Network Repairs and maintenance
- Vendor Contract and relationships
- Patch management
- Windows Server 2019/2016/2012/2008
- Windows 10 & Windows 11
- Microsoft SCCM
- Microsoft Exchange 2010/O365
- Microsoft SQL
- Microsoft InTune and Azure
- Okta Administration
- Hyper V
Timeline
Distributed Computer Systems Specialist
Florida Department of Health in Pinellas County
2023.09 - Current
Desktop Support Technician
Lippert Components
2022.07 - 2023.09
Data Center Manager
Florida Department of Health in Manatee County
2021.12 - 2022.06
Distributed Computer Systems Consultant
Florida Department of Health in Manatee County
2019.10 - 2021.12
Regional Service Technician
Getronics
2018.11 - 2019.10
IT Administrator
BGR
2012.11 - 2018.11
Network Adminstrator
Berman Printing Company
2001.09 - 2011.10
Senior Systems Analyst
Lipson Alport Glass & Associates
2001.04 - 2001.09
Owner
Admin on Call Llc
1998.04 - 2001.04
Some College (No Degree) - Computer Science, English, Business Administration
Milligan College
Similar Profiles
Nancy PerezNancy Perez
Human Service Counselor I at State Of Florida Pinellas County Health DepartmentHuman Service Counselor I at State Of Florida Pinellas County Health Department
Riley BellRiley Bell
Environmental Specialist II at Florida Department of Health - Okaloosa CountyEnvironmental Specialist II at Florida Department of Health - Okaloosa County
Zoe SmucklerZoe Smuckler
Surveillance Epidemiologist at Orange County Florida Department Of HealthSurveillance Epidemiologist at Orange County Florida Department Of Health