Sean Robertson
Tallahassee,FL
Summary
Experienced systems analyst with 25+ years of IT experience with emphasis in HMS , Teleradiology and STARS systems currently deployed in the FL Dept of Health. Strengths include data analysis, systems administration, SharePoint administration, TRAIN system administrator, Internet Web authoring, server management, HMS classroom training, technical troubleshooting. Install and troubleshoot applications on the DOHUSERS enterprise servers. Developed user manuals, cheat sheets, quick reference guides for all systems. Created systems reports, data query references, scripts.
Overview
31
31
years of professional experience
Work History
Distributed Computer Systems Specialist
FL Dept Of Health
01.2000 - 10.2022
- Enhanced system performance by implementing and maintaining complex computer systems.
- Optimized network efficiency through regular monitoring, maintenance, and troubleshooting of hardware and software components.
- Streamlined IT operations by developing and executing comprehensive project plans for system upgrades and migrations.
- Reduced downtime with proactive identification and resolution of technical issues.
- Improved end-user experience by providing timely and effective technical support and training on system usage.
- Ensured data integrity, security, and compliance with industry standards through rigorous testing, auditing, and backup procedures.
- Contributed to the development of best practices for system deployment, configuration management, and performance optimization.
- Collaborated with cross-functional teams to design, implement, and support custom software applications tailored to client needs.
- Coordinated with vendors to procure hardware, software licenses, and other resources necessary for successful project completion.
- Managed multiple projects concurrently while adhering to strict deadlines and budget constraints.
- Maintained up-to-date documentation on system configurations, processes, policies, user guides for internal knowledge sharing purposes.
- Assisted in the evaluation of emerging technologies to identify potential opportunities for organizational growth or process improvement initiatives.
- Maintained a high level of customer satisfaction by implementing user feedback into future system improvements or modifications.
- Resolved or escalated problem tickets to resolve user issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Distributed Computer Systems Specialist
FL Dept Of Health
01.1996 - 01.2000
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Investigated system issues and implemented resolutions to reduce downtime.
- Diagnosed, troubleshot and resolved network and system problems.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Developed diagrams to describe and lay out logical operational steps.
- Organized system operating procedures to strengthen controls.
- Gathered requirements and performed gap analysis through design workshops with users.
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Enhanced system performance by implementing and maintaining complex computer systems.
- Optimized network efficiency through regular monitoring, maintenance, and troubleshooting of hardware and software components.
- Streamlined IT operations by developing and executing comprehensive project plans for system upgrades and migrations.
- Reduced downtime with proactive identification and resolution of technical issues.
Office Automation Specialist
FL Dept Of Health
01.1992 - 01.1996
- Enhanced office efficiency by implementing and maintaining automation systems.
- Streamlined communication processes for improved productivity with the integration of advanced software tools.
- Created tailored reporting templates with advanced spreadsheet functions, improving accessibility and understanding of complex data sets for decisionmakers.
Education
Computer Science And Programming
Tallahassee Community College
Tallahassee, FL1992
High School Diploma -
Lincoln High School
Tallahassee, FL01.1987
Skills
- Database Management
- Data Analysis
- Information Security
- Operating Systems Expertise
- Technical Support
- Web Development
- Project Management
- System Administration
- Quality Assurance Testing
- Server Management
Timeline
Distributed Computer Systems Specialist
FL Dept Of Health
01.2000 - 10.2022
Distributed Computer Systems Specialist
FL Dept Of Health
01.1996 - 01.2000
Office Automation Specialist
FL Dept Of Health
01.1992 - 01.1996
Computer Science And Programming
Tallahassee Community College
High School Diploma -
Lincoln High School
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