Jonathan Mortensen
Tallahassee,Florida
Summary
Professional with strong background in computer systems. Skilled in troubleshooting, network management, and cybersecurity. Known for effective team collaboration and adaptability to changing needs. Strong focus on achieving results and ensuring system reliability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Distributed Computer Systems Specialist
Florida Department of Financial Services
02.2024 - Current
- Provided exceptional remote support to users, utilizing remote access tools to diagnose and resolve issues effectively.
- Improved team performance by collaborating with coworkers to share knowledge and develop best practices for issue resolution.
- Increased first call resolution rates with thorough understanding of company systems, applications, and infrastructure.
- Reduced downtime for users by promptly troubleshooting and diagnosing software and hardware problems.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs through a web-based ticketing system.
OPS Accountant II
Florida Department of Commerce
05.2023 - Current
- Scanned and indexed documents, verified their names and storage on a secure platform, coordinated with departments for needed documentation, ensured compliance with regulations, maintained equipment, input checks into the database, and assisted with filing
- Sent daily payment checks to vendors with accompanying invoices
- Heavily involved in management of receipt of Special District administration fees and logging of which districts had appropriately paid
- Received training in using Florida Accounting Information Resource (FLAIR)
Delivery Driver
Jimmy John’s
05.2022 - 03.2023
- Responsible for transporting food items from restaurant to customer’s homes
- Loaded orders, drove responsibly, delivered sandwiches, collected payments, and kept in touch with the main store
- When deliveries were slow would complete in store work making orders, running side work
- Completed end of shift closing work
Harvest Specialist
Trulieve
12.2021 - 05.2022
- Reported to Harvest Leads and managed product harvesting
- Worked with growers, inspected product quality, followed Master Grower's guidelines, and prepared products for drying
- After harvest, cleaned, weighed, and disposed of excess plant material, leaving grow room clean
- Maintained equipment and performed other duties as assigned
Delivery Driver
Jimmy John’s
03.2021 - 10.2021
- Responsible for transporting food items from restaurant to customer’s homes
- Loaded orders, drove responsibly, delivered sandwiches, collected payments, and kept in touch with the main store
- When deliveries were slow would complete in store work making orders, running side work
- Completed end of shift closing work
Delivery Driver
Papa Johns
04.2019 - 03.2020
- Responsible for transporting food items from pizza restaurant to customer’s homes
- Loaded orders, drove responsibly, delivered pizza, collected payments, and kept in touch with the main store
- When deliveries were slow I would complete in store work making orders, and other duties as assigned
- Completed end of shift closing work
Team Member
Firehouse Subs
03.2017 - 09.2017
- Greeted customers, took orders, served food, operated cash register, cleaned, all other duties as assigned
Lube Technician
Super Lube
10.2016 - 11.2016
- Did oil changes, performed tire rotations, diagnosed general problems, and took part in vehicle assessments
- All other duties as assigned
Education
AA - General Studies
Tallahassee Community College
Tallahassee, FL05.2019
Skills
- Wireless Networking
- Hardware troubleshooting
- Application support
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Auditing procedures
- Invoice Processing
- Strong Communication Skills
- Computer Assembly
- Desktop and laptop installations
- Computer Troubleshooting
- End-user support
Certification
- CompTIA A+ Certification
Timeline
Distributed Computer Systems Specialist
Florida Department of Financial Services
02.2024 - Current
OPS Accountant II
Florida Department of Commerce
05.2023 - Current
Delivery Driver
Jimmy John’s
05.2022 - 03.2023
Harvest Specialist
Trulieve
12.2021 - 05.2022
Delivery Driver
Jimmy John’s
03.2021 - 10.2021
Delivery Driver
Papa Johns
04.2019 - 03.2020
Team Member
Firehouse Subs
03.2017 - 09.2017
Lube Technician
Super Lube
10.2016 - 11.2016
AA - General Studies
Tallahassee Community College