Mike Brown
Owings Mills,MD
Summary
Professional with solid background in managing complex IT projects. Skilled in leading cross-functional teams, ensuring timely project delivery, and aligning technology solutions with business goals. Strong focus on collaboration, adaptability, and achieving results. Proficient in project planning, risk management, and stakeholder communication. Known for reliability and flexibility in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Project Manager/ Network Admin
Mount Saint Joseph High School
03.2022 - Current
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Led technical upgrade projects for faculty, staff and students by working and coordinating with stake holders and developers for integrations.
- Mentored junior staff in best practices for IT project management, fostering a culture of continuous improvement within the team.
IT Project Support Specialist
Tanager Inc.
01.2021 - 02.2022
- Served as a subject matter expert within multiple projects, offering valuable insights that contributed to overall success.
- Assisted in the development of detailed project plans, ensuring proper resource allocation and scheduling.
- Developed training materials and procedures to train users in proper use of software and hardware.
- Improved overall team productivity with effective time management strategies and task prioritization.
- Implemented innovative tracking methods for consistently meeting project deadlines and goals.
- Participated in post-project evaluations to identify areas of improvement for future endeavors.
- Streamlined project workflows by implementing new tools, leading to reduced overhead costs.
- Provided thorough support, problem resolution and navigational assistance for customers via chat, email and phone.
Assistant IT Project Manager
University Of Maryland Medical System
04.2019 - 02.2021
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Improved resource utilization by analyzing performance metrics and adjusting staffing levels accordingly.
- Ensured smooth adoption of new technology systems through comprehensive employee training programs tailored to individual learning styles.
- Led and managed staff of 6 team members engaged in administering complex IT infrastructure.
Education
Associate of Arts - Computer Information Systems
The Community College of Baltimore County
Catonsville, MD05-2015
Skills
- Risk management
- IT infrastructure management
- Root-cause analysis
- Data analytics
- Scrum framework
- Project scheduling
- Stakeholder management
- Software development life cycle
- Purchasing and procurement
Certification
- Certified ScrumMaster (CSM)
- Project Management Professional (PMP)
- Google IT Support Professional Certificate
- CompTIA Certification
- CPR/AED Certification
Timeline
IT Project Manager/ Network Admin
Mount Saint Joseph High School
03.2022 - Current
IT Project Support Specialist
Tanager Inc.
01.2021 - 02.2022
Assistant IT Project Manager
University Of Maryland Medical System
04.2019 - 02.2021
- Certified ScrumMaster (CSM)
- Project Management Professional (PMP)
- Google IT Support Professional Certificate
- CompTIA Certification
- CPR/AED Certification
Associate of Arts - Computer Information Systems
The Community College of Baltimore County
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