Mike Bryan
Columbus
Summary
A detail-focused professional with extensive experience in parts management. Proven ability to streamline inventory processes and enhance operational efficiency. Known for fostering collaborative team environments and adapting to dynamic work conditions. An agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
Work History
Parts Manager
Collision Masters
02.2023 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Parts Specialist
Ohio CAT
07.2013 - 02.2023
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Education
Associate of Applied Science - Graphic And Digital Design
DeVry University
Chicago, IL06-2017
Skills
- Customer service
- Inventory management
- Improving customer satisfaction
- Ordering parts
- Stock management
- Inventory auditing
- Returns processing
- Goal setting
- Customer relations
- Performance improvement
- Problem-solving
- Active listening
Timeline
Parts Manager
Collision Masters
02.2023 - Current
Parts Specialist
Ohio CAT
07.2013 - 02.2023
Associate of Applied Science - Graphic And Digital Design
DeVry University
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