Michael Chaffin
Overview
15
15
years of professional experience
Work History
Bartender
Dutch Goose
Menlo Park, CA
04.2011 - Current
- Prepared a variety of cocktails and beverages according to standard recipes, ensuring consistency and quality.
- Engaged with customers to provide personalized service, enhancing their overall experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Collaborated with kitchen staff to coordinate food and beverage service during peak hours.
- Assisted in training new bartenders, sharing best practices and operational standards.
- Managed inventory levels, placing orders for supplies to prevent stock shortages.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Executed cash handling procedures, accurately processing transactions and balancing drawers.
- Monitored alcohol consumption to promote responsible drinking and adherence to legal regulations.
- Participated in regular team meetings to discuss service improvements and operational efficiency.
- Created a welcoming atmosphere through effective communication and friendly interactions with patrons.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Foothill College
Los Altos, CATimeline
Bartender
Dutch Goose
04.2011 - Current
Foothill College