Mike Classen

Applied strong leadership talents and problem-solving skills to maintain team efficiency and implemented more organizational workflows increasing operation arrival and departure readiness. Set overall vision and provide team leadership, Managing Operations, Certified Ground Security Coordinator GSC, and certified Aircraft Search. Enforced regulatory and compliance framework through education and communication plans reducing number of violations comprehensibly and consistently.

As a Crew member, responsibilities include cash handling and customer service while checking out customers, stocking products, assisting customers with their questions and concerns. The role of section leader is to order product based on present inventory, train, and lead team members, receive and check in product making sure that shipment and invoice are accurate, keep back stock rotated and organized and to stay within given sales vs. spoils ratio.

Supervise up to 120 associates in Customer Service Department and accounting office. Responsible for overall direction, coordination, and evaluation of these departments. Carried out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities included performing floor monitor duties, interviewing, and training associates; planning, assigning and directing work; assisting in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Provided immediate coaching/feedback to associates who were not in compliance with expectations. Performed duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.