Mike Connell
Villa Rica,GA
Summary
Experienced in managing daily operations within the electrical department, overseeing a team of technicians to ensure compliance with quality control procedures and customer satisfaction. Developed and implemented training programs for new employees, enhancing their technical skills and knowledge of electrical systems. Conducted sales and technical training across multiple locations, focusing on KPI accountability and effective management practices. Proficient in budgeting, cost control, and project management, with a strong emphasis on organizational skills and client relationship building.
Overview
4
4
years of professional experience
Work History
Head of Electrical
Edennis ac
Marietta, GA
11.2024 - 05.2025
- Supervised a team of technicians in the repair and replacement of electrical components.
- Implemented cost-saving measures without compromising quality or safety standards.
- Created training programs for new employees in the electrical department.
Sales Manager
Jordan Air
Athens, GA
05.2024 - 11.2024
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Managed daily operations of sales department, including supervision of staff members.
Head of Electrical
Edennis ac
Marietta, GA
05.2023 - 05.2024
- Implemented quality control procedures to guarantee customer satisfaction.
- Reviewed blueprints, schematics, and diagrams to determine the scope of work involved in projects.
- Inspected completed installations before releasing them back into service.
- Managed the daily operations of the electrical department.
- Drafted cost estimates for projects and monitored progress against budget goals.
- Supervised a team of technicians in the repair and replacement of electrical components.
- Created training programs for new employees in the electrical department.
Regional Sales Manager/Crew Trainer
Apex Partners Services
Jacksonville , FL
01.2023 - 04.2023
- Would travel to 7 locations in the Southeast region Conduct Sales and Technical Training with Techs and Managers.
- Would hold Manager accountable for KPI’s
- Teach Manager call by call management and dispatching for profit.
Operations Manager
Frank Gay Services (Apex Service Partners)
Orlando, Florida
03.2022 - 12.2022
- Developed and implemented operational procedures to ensure quality standards are met.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Conducted All Sales and Technical Training’s classes. Took team from $200k per month to $800k in 8 months.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Branch Manager
Mister Sparky Electric
Hoover, Alabama
03.2021 - 02.2022
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Developed strategies to increase customer satisfaction and loyalty.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Organized professional development programs for employees at all levels of the organization.
- Managed staff scheduling, hiring and training processes.
Education
High School Diploma -
Brilliant High School
Brilliant, AL05-2005
Skills
- KPI development
- Technical training
- Problem solving
- Communication skills
- Time management
- Electrical code
- Budgeting and cost control
- Team leadership
- Electrical system troubleshooting
- Client relationship building
- Goal setting
- Organizational skills
Timeline
Head of Electrical
Edennis ac
11.2024 - 05.2025
Sales Manager
Jordan Air
05.2024 - 11.2024
Head of Electrical
Edennis ac
05.2023 - 05.2024
Regional Sales Manager/Crew Trainer
Apex Partners Services
01.2023 - 04.2023
Operations Manager
Frank Gay Services (Apex Service Partners)
03.2022 - 12.2022
Branch Manager
Mister Sparky Electric
03.2021 - 02.2022
High School Diploma -
Brilliant High School