Mike DeLeon
Account Supervisor II
Hixson,TN
Summary
High motivated individual accomplished in managing high-value customer projects/implementations with efficiency and care. Enthusiastic about pursuing new professional challenges and eager to contribute my wisdom, work ethic, and team minded goals. Driven with history of success in leading and establishing industry support along working with peers and management for future success. Excellent understanding of fluid conditions paired with organized nature and good critical thinking skills. Leverages multi-channel approaches to market company products and services and surpass targets. Skilled at building and deploying strategic and tactical approaches in different and multiple ranges for any new customer. Promotes organization, improving visibility of long-term goals. Bi-lingual. Always hungry, driven, and motivated.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Plant Manager
Hiwassee Packaging
Dayton, Tennessee
08.2021 - Current
- Supervised all departments in house (Shipping, Receiving, Safety, HR, Payroll, Maintenance, Production, ETC).
- Hand-picked and trained personnel/staffs to handle supervisory and administrative duties and Responsibilities to report under me.
- Handled staffs/ personnel evaluation and reviewed of performances on all departments.
- Ran and approved payroll for all staff in-house.
- Organized a clear timely meetings and conferences.
- Supervised and maintained quality control plant procedures.
- Received and executed all applications. Interviewed candidate on a daily basis.
- Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations and achieving KPIs.
- Created new training program with focus on staff safety and production quality to achieve reduced labor costs and tighter control points.
Account Supervisor II
U..S.Xpress
Chattanooga, Tennesee
09.2018 - 08.2021
- Successfully partnered with Account Manager to drive long-term account implementations, including top slotted customer within our organization, FedEx Ground, in which we started out with just (15) teams and has profitably grown to (55) teams.
- Successfully and relentlessly secured FedEx Ground's 2019 "Carrier of the Year".
- At the pilot of FedEx Ground Dedicated, numerous accomplishments were obtained, including: doubled the amount of trucks on the FedEx Ground account, maintained 50% rate on the FedEx Ground account, averaged 1 unseat per week, maintained a 76 OR on the FedEx Ground maintained 2,742 average utility miles per truck with Solos and Teams for FedEx Ground, secured a total weekly revenue of $280,047, and held 2.22 accidents per million miles
- Auspiciously implemented 7+ accounts within our vertical which has shown it's success and still actively managing today.
- Apart of the first initial implementation of an entire training course, Doubles Training, that actually started FedEx Ground Dedicated.
- Work very close with our training department to ensure that all drivers are trained successfully and receive their proper certifications.
- Stay in tight communication with our shop department to confirm that all units within my fleet stay in their maintenance requirements and also ensure that all new trucks coming to the fleet and properly equipped with the correct equipment. Pintle Hook, removable mud flaps, ETC.
- Secure Dedicated Management KPIs and VP report daily and prepare to report on all activity within my vertical and be able to intelligently speak on revenue movement per unit under me, miles obtained within that specific account, rates within specific customers, and overall revenue under me.
Fleet Manager
U.S.Xpress
Chattanooga, Tennessee
03.2018 - 09.2018
- Supervised fleet of drivers and effectively managed assignment responsibilities to optimize best route of service to customers.
- Ensured that equipment on fleet stayed within maintenance requirements and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with all drivers daily, upper management and shop department, which helped improve overall communication all throughout the daily operations.
- Direct driving associates on where to retrieve and final their assignment while also keeping track of their weekly miles and making sure that there is an alternate route if needed for last minute circumstances.
- I oversaw driver's home time requests and approve them to let drivers arrive home on time
Police Officer
City Of Chattanooga
Chattanooga, Tennessee
04.2015 - 03.2018
- Actively patrolled assigned areas to prevent and detect roadway crimes.
- Patrol areas/jurisdictions assigned.
- Respond to calls, enforce laws, make arrests, issue citations, and testify in court/grand jury cases.
- Make traffic stops, respond to domestic disturbances, and, at times, provide first aid to injured parties involved in a traffic accident or injured in a domestic dispute until paramedics arrive.
- Focus on protecting people and property.
- Secured crime scenes, gathered evidence and questioned witnesses during investigative environments.
- Maintained tight controls during static and mobile surveillance operations to protect validity and usefulness of evidence collected.
- Validated evidence for admissibility and preserved evidence to be utilized in court hearings.
Corrections Officer
Hamilton County Sheriffs Office
Chattanooga, Tennessee
09.2014 - 04.2015
- Led inmate work crews completing maintenance, construction, farming and operations activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Routinely counted inmates and in response to potential security breaches.
Construction Worker
Bravo Constructions
Chattanooga, Tennessee
11.2012 - 07.2013
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Prepare work sites by cleaning, inspecting area and ensure environment is safe for workers and equipment.
- Ready and handle power equipment such as drill, power saw, nail gun, Etc.
- Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
Education
No Degree - Criminal Justice
Chattanooga State Community College
Chattanooga, TN 08.2010 - 05.2011
Skills
Speak, Read, Write Spanish and English
Goals and performance
Customer Relations
Operations
Proficiency in Microsoft programs
Timeline
Plant Manager
Hiwassee Packaging
08.2021 - Current
Account Supervisor II
U..S.Xpress
09.2018 - 08.2021
Fleet Manager
U.S.Xpress
03.2018 - 09.2018
Police Officer
City Of Chattanooga
04.2015 - 03.2018
Corrections Officer
Hamilton County Sheriffs Office
09.2014 - 04.2015
Construction Worker
Bravo Constructions
11.2012 - 07.2013
No Degree - Criminal Justice
Chattanooga State Community College
08.2010 - 05.2011