Mike Douze
East Orange,NJ
Summary
Driven Pharmacy Technician and Loss Prevention Officer with proven expertise in drug inventory management and enhancing store security, notably at GSP Pharmacy. Skilled in interpreting orders and fostering positive customer relationships, I significantly improved patient satisfaction and reduced inventory shrinkage. Demonstrates meticulous attention to FDA Drug Safety Guidelines and exceptional operational support abilities.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
GSP Pharmacy
East Orange, NJ
05.2016 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Loss Prevention Officer
Rite-Aid Pharmacy
East Orange, NJ
02.2012 - 04.2016
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Observed video surveillance systems for prompt emergency response.
- Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the facility.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Coordinated with local law enforcement agencies to strengthen community partnerships and deter criminal activity within the store premises.
- Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
- Improved overall store safety by identifying potential hazards and ensuring proper signage was posted in necessary areas.
- Assisted with the development of emergency response plans, ensuring staff were adequately prepared for various situations involving theft or violence.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
- Enhanced store security through the installation of surveillance cameras and alarm systems.
- Trained personnel on security best practices, protocols and procedures.
Education
Pharmacy Technician - Pharmacy
4Tees Healthcare Training
East Orange, NJ08.2018
High School Diploma - GED
South Tech Academy
Delray Beach, FL06.2010
Skills
Processing payments
FDA Drug Safety Guidelines
Secure storage of medications
Assisting pharmacists
Drug inventory management
Interpreting orders
Intravenous admixture preparation
Answering customer questions
Operations support
Prepare bubble packs
Pharmacy and customer records management
Typing medication labels
Languages
French Creole English
Native or Bilingual
Timeline
Pharmacy Technician
GSP Pharmacy
05.2016 - Current
Loss Prevention Officer
Rite-Aid Pharmacy
02.2012 - 04.2016
Pharmacy Technician - Pharmacy
4Tees Healthcare Training
High School Diploma - GED
South Tech Academy