Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Mike Evans Jr

Delmont,PA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

1
1
year of professional experience

Work History

Assistant Manager

Planet Fitness
08.2022 - 09.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Discussed Marketing Strategies, Sales Techniques
  • Exercised customer service skills in challenging situations
  • Held sales meetings, finalized membership contracts

Member Service Representative

Tropical Smoothie
12.2023 - Current
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
  • Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.

Education

Bachelor of Arts - Communication W/ Integrated Marketing & Relations

Seton Hill University
Greensburg, PA
12.2024

Student - Health Sciences

West Virginia University
Morgantown, WV

Student - Nursing

Robert Morris University
Coraopolis, PA

Skills

  • Product Sales / Sales Techniques
  • Database Management
  • Account Management
  • Microsoft Applications
  • Interpersonal Skills

Affiliations

  • Division 1 Football Player
  • Business Owner

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Member Service Representative

Tropical Smoothie
12.2023 - Current

Assistant Manager

Planet Fitness
08.2022 - 09.2023

Bachelor of Arts - Communication W/ Integrated Marketing & Relations

Seton Hill University

Student - Health Sciences

West Virginia University

Student - Nursing

Robert Morris University

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Mike Evans Jr