Mike Figuereo
Lake Worth
Summary
Compliance security specialist with extensive experience at AT&T, skilled in managing legal demands and providing round-the-clock crisis response nationally. Demonstrated expertise in legal and regulatory compliance, complemented by strong interpersonal communication abilities. Recognized for delivering prompt support to law enforcement while maintaining confidentiality and data integrity under pressure. Bilingual in English and Spanish, enhancing communication in diverse environments.
Overview
13
13
years of professional experience
Work History
Sr. Specialist Compliance Security
AT&T Global Legal Demand Center
North Palm Beach
06.2024 - Current
- Manage and process legal demands, including search warrants, court orders, and subpoenas, across all AT&T products and services.
- Serve as a nationwide liaison and single point of contact for first responders in exigent circumstances, providing 24/7 support.
- Assist AT&T customers, attorneys, law enforcement, and internal departments using strong customer service and communication skills.
- Provide after-hours support for AT&T Asset Protection cases.
Specialist - Compliance Security
AT&T Global Legal Demand Center
North Palm Beach
01.2015 - 06.2024
- Interpreted and fulfilled legal requests in accordance with federal and state laws governing telecommunications data.
- Delivered timely call center support to law enforcement and government agencies under both routine and urgent conditions.
- Developed strong foundational knowledge in legal compliance, confidentiality, and data handling procedures.
- Part of the department's emergency natural disaster team was involved in relocating due to state evacuation for natural disasters, such as hurricanes.
Retail Sales Consultant
AT&T Corporation
North Palm Beach
01.2013 - 01.2015
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Performed daily opening and closing procedures, including counting cash drawers and checking all equipment for proper functioning.
- Assisted customers with selecting merchandise based on individual needs and preferences.
- Utilized strong customer service skills to meet and exceed sales goals.
Education
Associate of Arts - Business Marketing
Palm Beach State College
Lake Worth, FL01-2008
Skills
Legal and regulatory compliance
Analytical thinking
Problem solving
Attention to detail
Interpersonal communication
Confidential data handling
Crisis response
Bilingual: English and Spanish
Customer service
Continuous learning
Timeline
Sr. Specialist Compliance Security
AT&T Global Legal Demand Center
06.2024 - Current
Specialist - Compliance Security
AT&T Global Legal Demand Center
01.2015 - 06.2024
Retail Sales Consultant
AT&T Corporation
01.2013 - 01.2015
Associate of Arts - Business Marketing
Palm Beach State College