Monica Torres
Ontario,CA
Summary
I am a dedicated and Highly-motivated colleague with a desire to take on new challenges. I have a Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Considered valuable and a hardworking employee by supervisors and my peers.
Overview
25
25
years of professional experience
Work History
Mortgage Loan Processor
Altura Credit Union
Riverside, CA
02.2024 - Current
- Reviewed loan applications for accuracy and completeness, ensuring compliance with regulatory standards.
- Coordinated with underwriters to facilitate timely processing of loan approvals and denials.
- Analyzed borrower financial documents to assess creditworthiness and risk factors.
- Streamlined documentation processes, reducing turnaround time for loan processing by implementing best practices.
- Prepared loan estimate with new loan application and sent initial disclosures.
- Expedited the closing process by coordinating with lenders, borrowers, and third-party vendors to ensure timely document delivery.
- Monitored change of circumstance requests, kept re-disclosures and COC notices in compliance and issued documents within required timeframes.
- Reviewed mortgage applications and all supporting documentation to ensure information is complete, all signatures are obtained and collect missing information needed from members for the application.
- Performed third party vendor requests, including but not limited to, requesting IRS transcripts, credit supplements, written verifications of employment, flood certifications, title work requests, and ordering property appraisal.
- Responded to all Loan Officers, Member requests to provide customer services.
Sr Loan Processor
MUFG Union Bank
Brea , CA
05.2008 - 04.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Reviewed and evaluated loan applications to ensure accuracy, completeness, and compliance with state and federal regulations.
- Coordinated document preparation for title companies, Escrow companies and other third parties as needed.
- Verified credit reports for accuracy and completeness prior to loan approval.
- Analyzed income documentation including pay stubs, W2s, tax returns, bank statements. to determine borrower's ability to repay the loan.
- Provided technical assistance in resolving complex loan processing issues or problems.
- Reviewed appraisals for accuracy before underwriting loans for approval or denial.
- Monitored progress of loans throughout the entire origination process from pre-qualification through post-closing activities.
- Maintained quality assurance protocols, processes and procedures.
- Maintained knowledge of current industry developments and regulatory requirements for quality assurance purposes.
- Processed loan documents in a timely manner to meet closing deadlines.
- Trained new staff in relevant processes and procedures.
- Provided support to junior staff during peak periods of workloads.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Account Executive
Wachovia Bank
Ontario , CA
02.2003 - 04.2008
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Identified potential new customers through research of industry trends and competitive analysis.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Negotiated terms and conditions of loan contracts.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Monitored changes in relevant federal regulations related to lending practices.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
Loan Processor
World Savings
Riverside , WA
01.2001 - 02.2003
- Submitted loan applications to underwriting department for review and approval process.
- Maintained accurate records in computer database system during loan origination process.
- Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
- Compiled closing packages containing all necessary documents required for funding.
- Reviewed appraisals to ensure accuracy of value estimates.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
High School Diploma -
Montclair High School
Montclair, CA06-1999
Skills
- Bilingual Spanish
- Application Preparation and review
- Legal Regulatory compliance
- Appraisals Review
- Attention to Detail
- Title Research and Review
- Financial Data Analysis
- Customer Service
- Consumer, residential,Portfolio and Conforming loans
- Audit Support Quality review and remediation's
- Documentation and Reporting
- Strong understanding of TILA-RESPA Integrated Disclosure (TRID), Home Mortgage Disclosure Act (HMDA), and Fair Lending
- Empower LOS, Meridian Link Mortgage , Open Close, Doc Magic, DocuSign,
- Third party Tools; Data verify, Partners credit reporting sites, Black Night software, Title Pro, Etc
Education and Training
other
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Mortgage Loan Processor
Altura Credit Union
02.2024 - Current
Sr Loan Processor
MUFG Union Bank
05.2008 - 04.2023
Account Executive
Wachovia Bank
02.2003 - 04.2008
Loan Processor
World Savings
01.2001 - 02.2003
High School Diploma -
Montclair High School