Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Mislinay

Ventura,CA

Summary

Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Proven ability to manage multiple tasks and prioritize effectively to meet deadlines. Adept at building strong relationships with clients and colleagues to ensure successful outcomes.

Overview

9
9
years of professional experience

Work History

Mortgage Loan Processor

Edge Home Finance
03.2020 - Current
  • Handled any conditions sent from underwriting departments.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Analyzed borrower credit reports and income statements to verify accuracy.

Home Loan Specialist I

PennyMac Loan Services
10.2019 - 03.2020
  • Handled high volume of inbound calls per shift to offer callers product and service information
  • Monitored portfolio performance and provided clients with periodic updates on loan progress.
  • Fielded customer complaints and provided solutions.
  • Worked with underwriters to fix application problems and resolve issues.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.



Mortgage Loan Processor

Axia Home Loans
10.2016 - 08.2019
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Verified credit histories, personal references and employment backgrounds for each applicant.


Junior Loan Processor

Capital Mortgage Services
06.2014 - 09.2016
  • Answered inquiries and provided superior customer service to clients.
  • Set up files using loan officer checklist and submitted on-time for processing.
  • Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
  • Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
  • Liaised with clients to guide through loan closing process and skillfully handle any concerns.

Education

Associate of Science - Business Administration

Ventura Community College
Ventura, CA

Skills

  • Multitasking and Time Management
  • Strategic Planning
  • Data Entry Documentation
  • Typing Proficiency
  • Proofreading
  • Customer Service
  • Word Processing
  • Bilingual in Spanish and English

Timeline

Mortgage Loan Processor

Edge Home Finance
03.2020 - Current

Home Loan Specialist I

PennyMac Loan Services
10.2019 - 03.2020

Mortgage Loan Processor

Axia Home Loans
10.2016 - 08.2019

Junior Loan Processor

Capital Mortgage Services
06.2014 - 09.2016

Associate of Science - Business Administration

Ventura Community College

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Isabella Mislinay