Anel Paez
Phoenix,AZ
Summary
Motivated multi-talented professional, offering 10+ years of experience in customer service,document processing & handling and administrative services. Ready for challenging assignments, hardworking and willing to learn to handle diverse office needs. Reliable in completing quality work and exceeding expectations with changing demands.
Overview
15
15
years of professional experience
Work History
Mortgage Loan Processor
Wells Fargo Bank, N.A.
Phoenix, AZ
02.2019 - 11.2023
- As the main point of contact, I Interviewed and communicated regularly with loan applicants throughout the entire process from origination through closing.
- Discussed loan needs and financial histories with applicants, internal departments and outside third-party vendors and conveyed information regarding application processes, following compliance and verification guidelines.
- Contacted outside sources and coordinated activities between lenders, attorneys, realtors, insurance companies and title companies. Ordered appraisals and title services on behalf of borrowers when necessary.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times. Processed loan documents and ensured compliance with federal regulations.
- Researched discrepancies in documentation received from applicants or third parties in order to submit detailed loan packages to underwriting department to facilitate approval or denial processes. This also included analyzing financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
Customer Service Representative
Maricopa County S.T.A.R.
Phoenix, AZ
08.2014 - 08.2016
- Processed orders, forms, applications, and requests accurately and efficiently.
- Assisted customers in navigating webpages for online payments or account setup.
- Adhered to all company policies and procedures related to customer service.
- Consulted with customers to resolve service and billing issues.
- Updated existing customer information as needed in company databases.
- Fast paced inbound call center, provide general and specific information about different offices within Maricopa County. My skill sets were Maricopa County's Recorders office, Assessor, Treasurer and elections dept.
Mortgage Loan Servicing Representative
Specialized Loan Servicing
Tempe, AZ
08.2013 - 06.2014
- Processed loan payments, escrow accounts, and other financial transactions.
- Reviewed mortgage loan documents for accuracy and completeness.
- Handled routine and complex inquiries from customers, title companies and vendors each day.
- Audited files regularly to detect and correct paperwork and processing errors.
- Provided assistance to customers in understanding their payment options and obligations.
- Updated client account information and records in company databases.
Store Manager
DL WIRELESS- BOOST MOBILE
Phoenix, AZ
12.2008 - 10.2012
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created weekly work schedules for store personnel, as well as monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving. Resolved customer complaints in a timely manner.
- Trained and mentored associates to teach daily tasks and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement. Prepared monthly reports on sales figures, expenses, profits.
Education
Licensed Cosmetology - Cosmetology
The Studio Academy of Beauty
Avondale, AZ07-2018
Course in Business Management And Administrative Services - Business Management
Metro Tech High School
Phoenix, AZ05-2006
High School Diploma -
Alhambra High School
Phoenix, AZ05-2006
Some College (No Degree) - General Studies
Glendale Community College
Glendale, AZSkills
- Bilingual ( English/Spanish)
- Excellent verbal and written communication skills
- Problem solving, detail oriented and reliable
- Great organizational, time management and multitasking skills
- Excellent work ethic and team player
- MS office Proficient and 40-45 WPM
- Mortgage Loan Processing
References
References available upon request.
Timeline
Mortgage Loan Processor
Wells Fargo Bank, N.A.
02.2019 - 11.2023
Customer Service Representative
Maricopa County S.T.A.R.
08.2014 - 08.2016
Mortgage Loan Servicing Representative
Specialized Loan Servicing
08.2013 - 06.2014
Store Manager
DL WIRELESS- BOOST MOBILE
12.2008 - 10.2012
Licensed Cosmetology - Cosmetology
The Studio Academy of Beauty
Course in Business Management And Administrative Services - Business Management
Metro Tech High School
High School Diploma -
Alhambra High School
Some College (No Degree) - General Studies
Glendale Community College