Mike Gardner
Matthews,NC
Summary
Dynamic leader with a proven track record at Sunbelt Rentals, enhancing branch efficiency and profitability through strategic planning and team development. Skilled in customer service and excellent time management, I've successfully coached teams to exceed performance goals. Expert in employee development and operational streamlining, contributing to significant organizational achievements.
Overview
15
15
years of professional experience
Work History
Branch Manager
Sunbelt Rentals
12.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Branch Manager
Sunbelt Rentals
04.2018 - 12.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
ERS/Dispatcher
Sunbelt Rentals
06.2016 - 04.2018
- Answered phone calls and responded to customer emails.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Tracked and monitored vehicle performance and maintenance.
- Enhanced team morale by fostering supportive and collaborative work environment.
Assistant Golf Professional
Carmel Country Club
06.2010 - 06.2016
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Mentored new staff members on club policies, procedures, and best practices to enhance overall team performance.
- Facilitated smooth transitions during major renovation projects, minimizing disruption to members'' enjoyment of facilities.
Education
Associate of Applied Business - Golf Facility Managment
Virginia College
Myrtle Beach, SC05-2010
Skills
- Customer service
- Excellent time management skills
- Attention to detail
- Employee development
- Coaching and mentoring
- Team supervision
- Team player
- Strong team-builder
Timeline
Branch Manager
Sunbelt Rentals
12.2022 - Current
Branch Manager
Sunbelt Rentals
04.2018 - 12.2022
ERS/Dispatcher
Sunbelt Rentals
06.2016 - 04.2018
Assistant Golf Professional
Carmel Country Club
06.2010 - 06.2016
Associate of Applied Business - Golf Facility Managment
Virginia College
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