Darrell Garrett
Albuquerque,NM
Summary
Store operations professional with extensive leadership experience across fast-paced retail locations. Oversee team scheduling, compliance processes, and day-to-day execution to uphold store standards. Expertise includes customer service, employee training, inventory management, and merchandising performance.
Overview
19
19
years of professional experience
Work History
Merchandising Manager
Lowe's Home Improvement
Rio Rancho, New Mexico
01.2019 - 09.2026
- Coordinated pricing, signage, and promotional displays with store teams to optimize merchandising effectiveness.
- Helped train associates on merchandising standards and showroom presentation.
- Facilitated staff training, supervision, and performance evaluations to elevate work quality and adherence to standards.
- Assisted associates in customer service, product knowledge, and sales support, enhancing overall customer experience.
- Supported Lowe's store operations through daily floor walks and task prioritization.
Assistant Store Manager
Lowes Home Improvment
Johns Island, South Carolina
05.2017 - 01.2019
- Led a team of 123 employees, delivering training to elevate customer satisfaction levels.
- Oversaw daily store operations, enhancing customer service, managing inventory, and coordinating staff schedules.
- Coordinated shift scheduling to maintain optimal staffing levels throughout store hours.
- Ensured compliance with all safety regulations throughout the store premises.
Manager
Apple
Albuquerque, New Mexico
04.2010 - 04.2017
- Led a team of 115 employees, ensuring high productivity and excellent customer service.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
Assistant Store Manager
Target
Albuquerque, New Mexico
04.2007 - 04.2010
- Drove consistent store presentation through merchandising zoning and planogram execution.
- Supported associates with merchandising zoning and planogram setup.
- Handled customer concerns and escalated complex issues professionally.
- Strengthened customer experience by addressing concerns and escalating issues with professionalism.
- Led small team of employees and provided ongoing training to maintain strong customer service.
- Built team capability through supervision and ongoing training focused on customer satisfaction.
- Worked with management on schedules, labor planning, and team communication.
- Aligned schedules, labor planning, and team communication with management priorities.
Education
Firefighter/Paramedic Cert -
Albuquerque Fire Dept
Albuquerque, NM06-1990
High School Diploma -
Cibola High School
Albuquerque, NM08-1980
Skills
- Merchandising coordination
- Inventory management
- Retail operations
- Merchandising strategy
- Training program development and team leadership
- Staff training
- Team management
Timeline
Merchandising Manager
Lowe's Home Improvement
01.2019 - 09.2026
Assistant Store Manager
Lowes Home Improvment
05.2017 - 01.2019
Manager
Apple
04.2010 - 04.2017
Assistant Store Manager
Target
04.2007 - 04.2010
Firefighter/Paramedic Cert -
Albuquerque Fire Dept
High School Diploma -
Cibola High School