Mike Gelman
Wauconda,IL
Summary
Results-oriented Account Manager who excels in revealing customer needs and delivering solutions. A driven professional who excels in building a loyal customer base to achieve both short and long-term organization sales goals. Successful at expanding network connections and introducing products persuasively. Highly experienced with sales management, organization, and adept at managing intense demands of multiple existing customer accounts. Sales expertise offering over 14 years of account management as an integral part of a fast-paced sales team. Determined employee with strong interpersonal skills and extensive retail, sales, and management experience. Enthusiastic and supportive attitude as well as provides creative solutions to solve issues. Also a seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
18
18
years of professional experience
Work History
Store Manager
Footlocker
Gurnee, IL. 60031
12.2021 - Current
- Mentored new hires during their onboarding process, ensuring that new hires were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- In 2 years grew business from $2.7M to $3M.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed daily operations to ensure smooth functioning store, maintaining clean and safe environment for customers and employees.
- Improved KPI's from mid 70's to mid 90's and led company in 5 key metrics in 2023/2024. From customer and order satisfaction to $/% gains vs plan and budget.
Small Business Owner - Cobbler
Evil Shoeboxes
Wauconda, United States
09.2019 - 05.2023
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Elevated brand awareness, leveraging social media and digital platforms. Gained over 2,000 followers in less than 6 months before account got hacked and had to start all over.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Key Account Sales Manager
Vitec Imaging Distribution USA
Upper Saddle River , NJ
01.2009 - 08.2019
- Managed portfolio of over 60 accounts at one time, generating over $2.5 Million in sales
- Delivered exceptional account service to strengthen customer loyalty and knowledge of available products, pricing, and promotions
- Monitored market conditions, product innovations, competitive activity, and adjusted account sales approach to address latest market developments
- Dealt directly with dealers, employees, and customers involving product prices, availability, features, forecast, terms, and more
- Trained sales staff on photographic and video products in store, at seminars, and at special events several times per year
- Worked closely with company executives to identify new business opportunities and securing more sales opportunities with better profitability
Education
Some College - Business Management
Kendall College
Evanston, ILSkills
- Strong interpersonal skills
- Staff product training and development
- Customer service and team-oriented
- Sales and account management
- Conflict resolution skills
- Dependable and reliable
- Organized and skilled multi-tasker
- Account development
Accomplishments
- Footlocker Team of the year 2024 and 2025. Team of the Quarter Q4/2022, Q2/2024, Q3/2024, Q2/2025
- Winner of the Manfrotto Eastern Salesman Of The Year For 2009
- Won several sales contests including a trip to Israel in 2009 and Italy in 2016
- Awarded six merit increases during the first six years of employment
- Created new avenues of sales for retail accounts, raising sales and profitability
- Added minimum of two new accounts each of the last four years to expand my territory
- Increased sales for several retail accounts anywhere from 40-115% year to date vs last year to date
- Helped create new departmental procedures to improve workflow across many departments
Timeline
Store Manager
Footlocker
12.2021 - Current
Small Business Owner - Cobbler
Evil Shoeboxes
09.2019 - 05.2023
Key Account Sales Manager
Vitec Imaging Distribution USA
01.2009 - 08.2019
Some College - Business Management
Kendall College