R. Michael (Mike) Hedden
Insurance Executive
Mechanicsville,VA
Summary
Insurance agency/brokerage operations professional experienced with personal, commercial, and employee benefits. Known for enhancing client service and operational efficiency through strategic planning and execution. Proven track record for driving process improvements and optimizing workflow to achieve operational efficiency. Valued for leadership that fosters teamwork across sales and service divisions and builds strong stakeholder relationships. Demonstrated strong analytical and detail-oriented thinker. Achievements include optimizing resource allocation and implementing technology solutions, underpinning a culture of continuous improvement and operational excellence.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Senior Vice President - Operations
Bankers Insurance, LLC
Glen Allen, VA
03.1997 - 12.2024
- Managed a team of over 125 employees and built an organizational culture centered on excellent client service and employee engagement.
- Directed workflow optimization efforts across all business lines resulting in streamlined processes that reduced bottlenecks and improved overall workflow efficiency by over 20%.
- Drove continuous improvement by establishing performance metrics and KPIs for effective monitoring. A key metric of revenue-per-full-time-equivalent increased across all business lines.
- Implemented Personal Lines cross-sell strategies and support training for account managers. Set specific goals and tracked results, yielding improved client retention by 5 percentage points.
- Adopted the Applied Analytics technology solution to enhance and accelerate decision-making by Personal and Commercial management. One major outcome was an improved strategic planning process.
- Cultivated strong relationships with the Sales team, fostering collaboration and partnerships for mutual success primarily focused on client retention.
- Formed strong partnerships with key carriers to build engagement in all lines of business.
- Integrated agency acquisitions that included agency management systems migration and all facets of operations.
- Oversaw budget development and ongoing management.
- Implemented a third-party due diligence process. Negotiated contracts with vendors, securing favorable terms while maintaining quality standards.
Education
BBA - Finance
James Madison University
Harrisonburg, VA 08.1987 - 05.1991
Skills
Operational excellence and efficiency
Organizational and Strategic development
Strategic planning and execution
Performance analysis and improvement
Team leadership and collaboration
Excellent verbal and written communication
Insurance agency integration
Technology evaluation and implementation
Relationship building
Crisis and Risk management
Certification
Certified Insurance Counselor (CIC)
Timeline
Senior Vice President - Operations
Bankers Insurance, LLC
03.1997 - 12.2024
BBA - Finance
James Madison University
08.1987 - 05.1991