Mike Henderson
Texas Tactical Response Team
Dallas,Texas
Detail-oriented mortgage operations professional with over five years of experience managing regulated financial data, ensuring documentation accuracy, and supporting compliance-driven loan operations. Experienced in data quality, audit documentation, process improvement, and cross-functional collaboration while maintaining the confidentiality of sensitive customer information. Recognized for analytical problem-solving, attention to detail, and delivering accurate results in fast-paced financial environments.
13
years of professional experience
Work History
Customer Account Specialist
5 Years 3 Months
NewRez LLC - Dallas, TX | 04.2021 - 07.2026
- Manage customer mortgage accounts containing highly sensitive personal and financial information, including Social Security numbers, income documentation, credit data, and property records.
- Ensured accuracy, completeness, and consistency of loan and customer data across multiple internal systems, enhancing data reliability.
- Collaborated with Loan Officers, Loan Processors, and Customer Service leadership to resolve account and data issues, improving customer satisfaction.
- Identify, correct, and document data discrepancies to prevent downstream processing, reporting, and compliance issues.
- Maintain audit-ready documentation while adhering to privacy, security, and regulatory requirements.
- Supported operational efficiency by maintaining data integrity and compliance throughout loan lifecycle, facilitating smoother processing.
- Assisted in training new team members on account management procedures.
- Continually updated knowledge on industry trends and developments to better serve client needs.
- Evaluated customers' potential needs to make appropriate recommendations.
- Communicated with approximately 150 clients daily to understand needs and explain product value.
Senior Technician / Solutions Advisor
2 Years 3 Months
Office Depot - Dallas, TX | 01.2019 - 04.2021
- Diagnosed, configured and repaired desktop computers, laptops, printers, mobile devices, and other consumer electronics.
- Troubleshooting hardware, software, networking, and peripheral issues, providing timely technical solutions for customers.
- Oversaw daily storefront operations, supporting employees and delivering exceptional customer service to improve overall customer satisfaction.
- Established multiple long-term customer relationships through exceptional technical expertise and customer service.
- Collaborated with team members to resolve customer issues and maintain efficient store operations.
- Established new customer accounts and fostered long-term client relationships through tailored technical support, enhancing customer loyalty.
- Processed approximately $15,000 in daily sales transactions with accuracy and accountability.
- Generated approximately $2,000 in daily sales through consultative selling, product recommendations, and upselling.
- Advanced to Technical Supervisor role within three months, overseeing team operations.
- Assisted in inventory management processes to ensure optimal stock levels.
Armed Private Security
13 Years 6 Months
Texas Tactical Response Team - Dallas, TX | 04.2013 - Current
- Inspected vacant properties, securing them against unauthorized occupants.
- Prevent criminal activity through proactive patrols and incident response.
- Safely transport and deliver more than $300,000 in client funds to financial institutions and back on a daily basis.
- Prevented criminal activity through proactive patrols and timely incident response.
- Maintained detailed reports on security incidents, property damage, theft, and unauthorized interactions to support operational oversight.
- Train and mentor new employees while supervising field operations.
- Promoted to Sergeant/ Patrol Supervisor.
- Met veteran staffing quotas in less than six months.
- Used critical thinking to break down problems, evaluate solutions, and make quick and effective decisions in high risk environments/situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Psychology, Business, and Criminal Justice
Texas College
- Coursework in Psychology, Business, and Criminal Justice
- 36 College Credit Hours
High School Diploma
South Garland High School
Skills
Mortgage Operations
Loan Documentation Review
Customer Account Management
Data Integrity & Data Quality
Regulatory Compliance
Audit Documentation
Quality Assurance
Process Improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full Time
Location Preference
RemoteOn-Site
Open to relocation:
Yes
Timeline
Customer Account Specialist
NewRez LLC
04.2021 - 07.2026Read more
Senior Technician / Solutions Advisor
Office Depot
01.2019 - 04.2021Read more
Armed Private Security
Texas Tactical Response Team
04.2013 - CurrentRead more
South Garland High School - High School Diploma,
Read more
Texas College - , Psychology, Business, and Criminal Justice
Read more