Mike Heoh
FLUSHING,NY
Summary
Results-driven professional prepared for coaching role. Offers extensive experience in developing tailored coaching programs that drive measurable improvements. Focuses on collaborative team efforts and adaptability to changing needs, ensuring consistent achievement of goals. Known for strong interpersonal skills and leadership qualities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Representative
Residential Energy Services
03.2024 - 07.2024
- Expanded customer base through cold calling, door knocking, networking, and relationship building.
- Sales Revenue of $400,000 in Q2 2024
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Client Service Representative
Falcon Brands
01.2021 - 01.2022
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
Outside Sales Representative
Spectrum Communications
10.2012 - 01.2013
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Worked closely with cross-functional teams such as engineering or production department for smooth order fulfillment processes resulting in higher customer satisfaction rates.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
Inside Sales Representative
Verizon Communications Inc
10.2005 - 08.2011
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Set up new accounts, established customer credit and set up payment methods.
Education
No Degree - English
St. John's University
Jamaica, NYNo Degree - Kinesiology
Irvine Valley College
Irvine, CA05-2027
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales closing
- Sales strategy development
- Customer retention
- Client service
- Negotiation tactics
Accomplishments
- Grew territory from $0 to $400,000
- Fluent in English and Korean
Certification
NASM/AFAA Certified Personal Trainer
NASM Certified Nutrition Coach (in progress expected completion 1/2025)
American Red Cross Adult/Child CPR/AED Certification
Languages
English
Full Professional
Korean
Professional Working
Timeline
Sales Representative
Residential Energy Services
03.2024 - 07.2024
Client Service Representative
Falcon Brands
01.2021 - 01.2022
Outside Sales Representative
Spectrum Communications
10.2012 - 01.2013
Inside Sales Representative
Verizon Communications Inc
10.2005 - 08.2011
No Degree - English
St. John's University
No Degree - Kinesiology
Irvine Valley College
Similar Profiles
Austin GillAustin Gill
Appointment Setter at Clean Residential EnergyAppointment Setter at Clean Residential Energy
Kimberly GomezKimberly Gomez
Resident Operations Manager at Progress Residential Management Services/Progress Residential LLCResident Operations Manager at Progress Residential Management Services/Progress Residential LLC
Paige NichollPaige Nicholl
Senior Accounts Payable Administrator at Flint Energy Services LP (Previously ClearStream Energy Services)Senior Accounts Payable Administrator at Flint Energy Services LP (Previously ClearStream Energy Services)
Brenda DutanBrenda Dutan
Practice Transformation Facilitator at Cinq Care NYPractice Transformation Facilitator at Cinq Care NY
Isaul AponteIsaul Aponte
Vsa at Managed Labor SolutionsVsa at Managed Labor Solutions