Michael Hinterschied

Maintain exceptional patient satisfaction by demystifying the surgery process for patients and their visitors through scripting and providing details specific to their surgery.

Guide visitors through preoperative visits, consultation with surgeons and post-operative visits with positivity, humility and care.

Provide timely updates to family members.

Escort patients and vendors to various parts of the hospital in a prompt and professional manner.

Communicate regularly with doctors and nurses to provide information relevant to their surgery.

Onboard new associates to the role of ambassador for four hospitals in the Ohio Health system.

Write and maintain a standard of work manual for surgery ambassadors throughout our business unit.

Oversaw and contributed to average annual sales of over $2 million.

Retained client base through a relationship-driven consultative sales process that resulted in over 3,000 vehicle sales with many repeat and referral customers.

Supported the company president with daily operational functions including planning and supervising employee schedules and workload, communicating with lenders to obtain timely loan funding, and making bank deposits.

Worked and built lasting relationships with parts and service vendors to enhance the appeal and marketability of inventory.

Ensured compliance with state and federal agencies by properly displaying all vehicles with federal buyers guides, properly reporting the issuance of temporary registration, and filing title transfers in a timely fashion.