Dedicated professional with strong skills in patient registration, claims processing, and healthcare compliance. Committed to enhancing patient experiences and streamlining operations.
Overview
13
13
years of professional experience
Work History
Service Excellence Ambassador
OhioHealth
Columbus, Ohio
07.2019 - 07.2026
Collaborated with medical staff to streamline patient flow and service delivery.
Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Facilitated communication between patients and healthcare providers effectively.
Processed patient information and insurance details accurately.
Registered patients by verifying records to update computer system and patient charts.
Administrative Clerk/Supervisory Medical Support Assistant
Macintosh Health
Columbus, Ohio
03.2013 - 03.2018
Developed and implemented administrative procedures to maximize efficiency.
Managed office operations and streamlined administrative processes for efficiency.
Conducted regular audits of administrative practices to ensure compliance with standards.
Analyzed existing workflows within departments in order to identify areas where improvements could be made.
Developed and maintained filing systems to ensure document organization.
Education
Associate of Arts - Business Administration And Management
University of South Florida
Tampa, FL
05-1996
Skills
Patient registration
Claims processing
Healthcare compliance
Customer service
Office management
Computer proficiency
Patient advocacy
Timeline
Service Excellence Ambassador
OhioHealth
07.2019 - 07.2026
Administrative Clerk/Supervisory Medical Support Assistant
Macintosh Health
03.2013 - 03.2018
Associate of Arts - Business Administration And Management