Susan Bauler
Marion,OH
Summary
Service Excellence Ambassador with strong communication and analytical skills. Demonstrated success in improving patient experiences through effective interpersonal interactions and active listening. Consistently recognized for ability to foster positive relationships and resolve issues efficiently.
Overview
15
15
years of professional experience
Work History
Service Excellence Ambassador
OhioHealth Marion General Hospital
Marion, Ohio
03.2023 - Current
- Delivered essential information and support during patient and visitor arrival
- Promptly addressed visitor concerns to improve overall satisfaction.
- Ensured confidentiality in collecting and sharing patient information.
- Promoted clear communication among patients, families, and hospital personnel.
- Recognized through the Inspire program by the manager, physician, chaplain, and colleagues 12 times throughout the past year for exceptional service.
Program Director
Champs Camp dba Polaris Tae Kwon Do
Lewis Center, Ohio
02.2019 - 10.2021
- Facilitated communication between parents, students, and instructors effectively.
- Sparked enthusiasm for company events by introducing engaging activities, resulting in unprecedented participation levels
- Gathering insights by participating, voicing student matters to elevate satisfaction, and revenue.
- Boosted new membership sales revenue, alongside enhanced renewals and membership extensions to longer-term memberships.
Store Manager
Sally's Beauty Supply
Marion, Ohio
02.2011 - 09.2016
- Managed daily operations of beauty supply store, ensuring efficient workflow and productivity.
- Implemented customer service initiatives, consistently exceeding team
- Trained team members in product knowledge and sales techniques to enhance performance.
- Honored for achieving status as one of top ten managers in territory by president of Sally's, securing incentive trip to Cancun, Mexico.
Education
Customer Service And Sales
Sterling System Seminar
Dayton, OH10-2010
Some College (No Degree) - General Studies
Wilbur Wright Community College
Chicago, ILSkills
- Active listening
- Effective communication
- Analytical thinking
- Interpersonal skills
- Problem solving
- Empathy
- Training and mentoring
- Customer service
Accomplishments
- Received 14 Inspire Awards from colleagues
- Honored The President's Award for being a top 10 manager in the territory (4 states)
- Earned incentive trip to Cancun, Mexico for surpassing goals
- Voted first Employee of the Month after opening new location with a staff over over 50
References
References available upon request.
Timeline
Service Excellence Ambassador
OhioHealth Marion General Hospital
03.2023 - Current
Program Director
Champs Camp dba Polaris Tae Kwon Do
02.2019 - 10.2021
Store Manager
Sally's Beauty Supply
02.2011 - 09.2016
Customer Service And Sales
Sterling System Seminar
Some College (No Degree) - General Studies
Wilbur Wright Community College