Mike Jackson
Fort Walton Beach,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Store Manger
Aldi
Fort Walton Beach, FL
07.2025 - Current
- Managed daily store operations and ensured adherence to company standards.
- Trained and supervised staff to deliver excellent customer service.
- Oversaw inventory management and coordinated stock replenishment processes.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
Store lead
Walmart
Fort Walton Beach, FL
09.2024 - 06.2025
- Achieved consistently high customer satisfaction ratings through exceptional service delivery and problem resolution skills
- Supervised daily store operations and team performance.
- Trained and mentored new associates on company policies.
Salary manager
Walmart
Destin, FL
05.2021 - 09.2024
- Monitored key performance indicators (KPIs) such as sales targets, conversion rates, and average transaction value to identify areas for improvement
- Managed daily operations and ensured store compliance with company policies.
- Collaborated with cross-functional teams to enhance operational efficiency and effectiveness.
- Conducted regular performance evaluations to support staff development initiatives.
Retail Team Lead
Walmart
Niceville, FL
01.2018 - 05.2021
- Supervised team members to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly to uphold store reputation and satisfaction.
- Managed cash registers, ensuring accuracy in transactions processing.
- Collaborated with managers to create effective marketing campaigns aimed at increasing sales volume.
Education
Bachelors - Education
Eastern Kentucky University
Richmond, KYSkills
- Customer service
- Team leadership
- Performance
- Communication skills
- Problem solving
- Time management
Timeline
Store Manger
Aldi
07.2025 - Current
Store lead
Walmart
09.2024 - 06.2025
Salary manager
Walmart
05.2021 - 09.2024
Retail Team Lead
Walmart
01.2018 - 05.2021
Bachelors - Education
Eastern Kentucky University