Mike Jeffcoach
Coalinga,CA
Summary
Proven leader in the food service industry, excelling in staff supervision and customer service at State of California Department of State Hospitals. Demonstrated expertise in inventory management and sanitation standards, significantly reducing waste and enhancing food safety. Known for boosting team morale and retention, my strategic approach to operations management and staff motivation has consistently improved service quality and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Food Service Supervisor I
State of California Department Of State Hospitals
Coalinga, CA
05.2012 - 06.2024
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Ordered new supplies and food to maintain service levels.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Shift Manger
Taco Bell KFC
Coalinga, CA
05.2010 - 05.2012
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Oversaw loading and unloading of packages in warehouse.
- Built relationships with customers and managed accounts to drive revenue and profit.
Education
Did Not Finish -
West Hills College
Coalinga, CADiploma - General Studies
Coalinga High School
Coalinga, CA06.1999
Skills
- Staff Supervision
- Kitchen staff coordination
- Staff Leadership
- Food Preparation
- Ordering Supplies
- Inventory Management
- Sanitation Standards
- Customer Service
- Quality Control
- Staff Motivation
- Operations Management
- Cost controls
- Sales Leadership
- Sales Planning
- Purchasing
- Price Negotiation
- Cash Handling
- Inventory Control
- Point of Sale POS Software
- Opening and closing procedures
Timeline
Food Service Supervisor I
State of California Department Of State Hospitals
05.2012 - 06.2024
Shift Manger
Taco Bell KFC
05.2010 - 05.2012
Did Not Finish -
West Hills College
Diploma - General Studies
Coalinga High School