Mike Jones
Ocean Springs,MS
Summary
Dynamic General Manager with a proven track record at Ginkgo Liquor and Wine, excelling in operations management and team leadership. Enhanced efficiency through strategic initiatives, resulting in improved employee retention and customer engagement. Skilled in problem resolution and training, driving business growth while ensuring compliance and optimizing inventory management.
Overview
18
18
years of professional experience
Work History
General Manager
Ginkgo Liquor and Wine
Ocean Springs, MS
10.2021 - Current
- Implemented operational strategies to enhance efficiency across all departments.
- Led team development initiatives, resulting in improved employee performance and retention.
- Analyzed market trends to facilitate business growth.
- Established compliance protocols to mitigate risks and ensure regulatory adherence.
- Optimized inventory management systems to reduce costs and enhance product availability.
- Developed promotional campaigns that increased customer engagement and brand visibility.
- Managed supplier relationships to negotiate favorable terms and secure product quality.
- Evaluated financial performance, adjusting budgets to align with organizational goals.
- Oversaw supply chain management processes to ensure timely product availability.
- Established reporting frameworks to monitor key performance indicators effectively.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Food and Beverage Supervisor
Harrah's Gulf Coast Resort and Casino
Biloxi, MS
10.2017 - 09.2021
- Supervised daily operations of food and beverage outlets to enhance service quality and efficiency.
- Coordinated staff schedules to optimize coverage during peak service hours and reduce overtime costs.
- Implemented training programs for new hires on menu offerings, service protocols, and customer engagement strategies.
- Conducted regular inventory audits to maintain stock levels and minimize waste through efficient ordering processes.
- Monitored food preparation and service areas for compliance with health and safety regulations.
- Resolved customer complaints swiftly to restore satisfaction and promote repeat business.
- Trained team members on effective communication skills to improve guest interactions and service delivery.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment during high-volume periods.
- Facilitated team meetings to discuss performance metrics, customer feedback, and operational improvements.
Food and Beverage Supervisor
Scarlet Pearl Hotel and Casino
D'Iberville, MS
03.2015 - 03.2017
- Developed and updated menus based on seasonal ingredients and customer feedback to enhance dining experiences.
- Established quality control measures to maintain food presentation standards and consistency across offerings.
- Executed marketing initiatives to promote special events and boost food and beverage sales.
- Managed vendor relationships to ensure timely delivery of quality supplies and negotiate favorable pricing.
- Optimized labor costs through effective staff training and resource allocation during busy shifts.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Uphold highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
Restaurant General Manager
Jimmy Buffett's Margaritaville
Biloxi, MS
04.2012 - 02.2015
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
Assistant Restaurant Manager
The Palace Casino and Resort
Biloxi, MS
02.2011 - 02.2012
- Assisted in managing daily operations to ensure smooth restaurant functionality.
- Trained new staff on service standards and operational procedures.
- Coordinated with kitchen staff to maintain quality and timing of food service.
- Resolved customer complaints efficiently, enhancing overall satisfaction.
- Conducted regular inventory checks to maintain optimal stock levels.
- Implemented staff performance evaluations to improve team productivity.
- Maintained cleanliness and organization of restaurant areas to meet health standards.
- Scheduled staff shifts to ensure coverage during peak service periods.
- Reviewed customer feedback to identify areas for improvement in service.
- Oversaw cash handling procedures to prevent discrepancies in financial reporting.
- Facilitated team meetings to discuss service improvements and operational challenges.
Banquet Manager
Treasure Bay Casino and Hotel
Biloxi, MS
08.2007 - 02.2011
- Coordinated logistics for multiple events to ensure seamless execution and guest satisfaction.
- Trained and supervised banquet staff to maintain high service standards and operational efficiency.
- Developed and implemented creative menu designs that enhanced guest experience and satisfaction.
- Monitored health and safety compliance during events to ensure adherence to regulations.
- Streamlined operations by creating efficient workflows for event setup and breakdown.
- Planned and organized themed events that increased attendance and guest engagement.
- Conducted post-event evaluations to identify areas for improvement and enhance future events.
- Maintained effective communication with clients to ensure all event details were captured and executed.
- Reviewed budgets and forecasts to align banquet operations with financial objectives.
- Led pre-event meetings with staff to ensure clarity on roles and responsibilities.
- Established training programs for new hires to promote consistency in service delivery.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
Education
High School Diploma - General Studies
Moss Point High School
Moss Point, MS05.1998
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
Accomplishments
Beau Rivage, Employee of the Month Feb 2000
Outback Steakhouse, F.O.H. outbacker of the month Jan 2012
Supervisor of the Quarter, Harrah's Gulf Coast "Leadership" Dec 2017
Supervisor of the Quarter, Harrah's Gulf Coast, "Superior Guest Service" July 2021
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Timeline
General Manager
Ginkgo Liquor and Wine
10.2021 - Current
Food and Beverage Supervisor
Harrah's Gulf Coast Resort and Casino
10.2017 - 09.2021
Food and Beverage Supervisor
Scarlet Pearl Hotel and Casino
03.2015 - 03.2017
Restaurant General Manager
Jimmy Buffett's Margaritaville
04.2012 - 02.2015
Assistant Restaurant Manager
The Palace Casino and Resort
02.2011 - 02.2012
Banquet Manager
Treasure Bay Casino and Hotel
08.2007 - 02.2011
High School Diploma - General Studies
Moss Point High School