MIKE KAPUTIKYAN
Sherman Oaks,CA
Summary
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in fostering team collaboration, driving organizational growth, and adapting to evolving business needs. Skilled in strategic planning, financial management, and stakeholder engagement. Known for strong decision-making abilities and unwavering focus on achieving measurable outcomes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
President/Operations Manager/Estimator
Prime Restoration Services Inc.
01.2017 - 01.2025
- Founded and successfully operated a full service water/fire mitigation and property restoration company, specializing in emergency services, structural drying, mold remediation, demolition and reconstruction
- Proven track record in training-mentoring field and office staff, including technicians, estimators and administrative personnel to ensure consistent performance
- Capable of managing complex losses, including large-loss residential and light commercial claims, from initial inspection to final closeout
- Experienced in conducting on-site inspections, identifying cause of loss, documenting damage with detailed notes and photography, and preparing repair scopes
- Extensive experience meeting and negotiating directly with insurance adjusters to advocate for fair and accurate settlement of property damage claims on behalf of policyholders
- Proficient in writing detailed damage estimates using Xactimate which is an industry standard software
- Experienced in coordinating multiple crews simultaneously, ensuring jobs remain on schedule, within budget and meet quality standards.
- Lead contract negotiations, closing the sale, and developing marketing strategies to support future business growth.
Manager, Central Service Department
Dignity Health Glendale Memorial Hospital and Health Center
01.2014 - 01.2016
- Successfully supervised all departmental staff in material management, supply distribution, processing, sterilization, instrumentation, and case cart set-up
- Developed an awareness and understanding of the broad range of work products produced throughout the Department.
- Performed administrative role within the department to include scheduling, staff mentoring and training, and billing and collections as needed
- Prepares customer with comprehensive, professional quality, diagnostic study reports based on diagnostic study assessment. Provided management reports to evaluate the ROI potential of a consolidation of sterilization services. This includes performing equipment and consumable review during customer surveys to assist sales and service representatives with business opportunities.
- Cross-functionally contributes to the Project Management programs to analyze customer needs and recommends best performance practices and opportunities.
- Developed and maintains a close personal relationship with key accounts for customers.
- Provided management with all requested and required information including preparation reports, expense budgets, forecasts, projects, and any supporting justification.
- Participated in contract negotiations, closing the sale, and developing marketing strategies to support future business growth.
Director of Surgical Technology Program
CBD College
01.2006 - 01.2016
- Proficiently steer all aspects of the school's Surgical Technology program to ensure provision of consistently excellent education and student services
- Develop and oversee course components and monitor student performance; assess program efficacy to effectively modify resources, content, and administration
- Maintain numerous accreditations and approvals through diligent upkeep of high academic standards; facilitate communication and collaborate with internal departments and external agencies
Supervisor, Central Service Department
Keck Medical Center of USC
01.2013 - 01.2014
- Successfully supervised all departmental staff in material management, supply distribution, processing, sterilization, instrumentation, and case cart set-up
- Strategically planned and coordinated workflow and human resources for optimal coverage while containing labor costs
Senior Surgical Technologist
UCLA Medical Center
01.1998 - 01.2013
- Proficiently assist with surgical operations in all specialties and offer expertise in General/Endoscopic, Head and Neck, Plastic, Urology/Endourology Transplantation, Vascular/Endoscopic, Orthopedic, Thoracic/Endoscopic, Laparoscopic Donor Harvesting, Laparoscopic RYGB, and Robotic Surgery (Zeus, da Vinci, and Aesop)
- Actively train new personnel, students, and recent graduates on robotic, endoscopic and bariatric surgical procedures
- Efficiently troubleshoot endoscopic components
Director of Surgical Technology Program
CNI College
01.2000 - 01.2006
- Authored and delivered lectures regarding Pre-Intra and Post-Operative Routines to a diverse student base
- Worked closely with students in groups and individually to assess performance and promote learning; provided aseptic techniques instruction in classrooms and laboratory environments
- Develop and oversee course components and monitor student performance; assess program efficacy to effectively modify resources, content, and administration
Supervisor, Central Service Department
UCLA Medical Center
01.1998 - 01.1999
- Successfully supervised all departmental staff in material management, supply distribution, processing, sterilization, instrumentation, and case cart set-up
- Strategically planned and coordinated workflow and human resources for optimal coverage while containing labor costs
Education
Associate's Degree - Business Administration
Glendale Career College
01.2008
Master of Arts - Education Administration
Ashwood University
01.2007
Bachelor of Arts - Education
Ashwood University
01.2005
Diploma - Surgical Technology
Glendale Career College
01.1998
Skills
- Xactimate
- Customer service
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Problem resolution
Certification
CPR Certification ~ First Aid Certification ~ Authorization for Service (BPVPE) ~ Certified Surgical Technologist (LCC-ST)
Languages
Armenian
Native or Bilingual
Russian
Native or Bilingual
Timeline
President/Operations Manager/Estimator
Prime Restoration Services Inc.
01.2017 - 01.2025
Manager, Central Service Department
Dignity Health Glendale Memorial Hospital and Health Center
01.2014 - 01.2016
Supervisor, Central Service Department
Keck Medical Center of USC
01.2013 - 01.2014
Director of Surgical Technology Program
CBD College
01.2006 - 01.2016
Director of Surgical Technology Program
CNI College
01.2000 - 01.2006
Senior Surgical Technologist
UCLA Medical Center
01.1998 - 01.2013
Supervisor, Central Service Department
UCLA Medical Center
01.1998 - 01.1999
Associate's Degree - Business Administration
Glendale Career College
Master of Arts - Education Administration
Ashwood University
Bachelor of Arts - Education
Ashwood University
Diploma - Surgical Technology
Glendale Career College