Mike Khatib
Riverside,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesperson
Fadeaway Marketing
Riverside, CA
05.2024 - Current
- Averaged giving away 3 or more free smartphones on a daily basis
- Filled out customer applications accurately to determine eligibility for complimentary smartphones or tablets
- Exhibited a resilient and professional demeanor in adverse climates.
- Conducted extensive travel within Riverside County to evaluate potential sites
Customer Service Representative
Chevron
Eastvale, CA
05.2021 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Circle K
Corona, CA
06.2020 - 02.2021
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong customer relationships to encourage repeat business.
Education
Associate of Arts - Administration And Information Systems
Riverside City College
Riverside, CA02-2019
Skills
- Product Knowledge
- Complaint resolution
- Adaptive team player
- Store maintenance
- Customer Service
- Problem-solving abilities
- Courteous demeanor
Accomplishments
- Employee of the Month at Chevron - Feb.2024
Certification
- RAD ID - RAD is a system that validates the identities of service provider representatives performing transactions in NLAD and the National Verifier. #A029AJ5K8
Timeline
Salesperson
Fadeaway Marketing
05.2024 - Current
Customer Service Representative
Chevron
05.2021 - 05.2024
Customer Service Representative
Circle K
06.2020 - 02.2021
Associate of Arts - Administration And Information Systems
Riverside City College