Customer-oriented Program Manager with over 30 years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.
Overview
29
29
years of professional experience
Work History
Program/Project Manager
Ericsson
Plano, TX
03.2010 - 05.2023
Managed large scale Telecom Projects
Projects/Programs ranged from new Site Build, Carrier Add, Decommissioning, Warranty Support
Created project plans with established timelines and managed the workflow throughout the project lifecycles
Provided project updates to various stakeholders, informing on strategy, adjustments and progress.
Responsibilities also included managing Customer expectations and escalations, Budget Forecasting, Tool Adherence, managing Financials and driving Project Teams. Providing Project Status Reports, Governance Reporting.
Program Manager
Medical Billing Services & Solutions
Coral Gables, FL
12.2008 - 12.2009
Responsibilities included bringing Project Management Methodology into the corporation
Establishing and maintaining the Project Management Office (PMO) and providing mentorship to Junior Project Managers
Conducting ROI analysis and establishing project budgets
Construction/Re-location Projects included consolidation of five business units into a state of the art Operations Centre and re-location of current headquarters.
IT projects comprised of upgrading billing software, deploying a corporate wide VoIP Telecom System including Call Centers, Off Shoring some of our daily tasks, Client Dashboard design and integration, SharePoint implementation
Project Manager
Nortel Networks
Sunrise, FL
04.1994 - 10.2007
Managed large scale international Telecom Projects
Responsibilities included Project scheduling, tracking, project planning, resource management, cost tracking, and risk management-mitigation for project in the Caribbean and Latin America markets
Education
MBA - Mini-MBA Professional Development Program
The University of Texas At Dallas
Richardson, TX
12.2015
Associate in Electronics Engineering Technology - Electrical, Electronics Engineering Technologies
Devry
Toronto, Ontario
06.1984
Skills
Leadership
Project Management
Program Management
Financial Analysis
Budget Preparation
Work Planning and Prioritization
Governance
Cost Management
Process Improvement
Customer Relationship Management
Risk Management
Collaboration
Problem Solving
Critical Thinking
Languages
English
Full Professional
French
Native/ Bilingual
Accomplishments
PMP Certified since 2013
Leaders Core Curriculum completed in 2023
Timeline
Program/Project Manager
Ericsson
03.2010 - 05.2023
Program Manager
Medical Billing Services & Solutions
12.2008 - 12.2009
Project Manager
Nortel Networks
04.1994 - 10.2007
MBA - Mini-MBA Professional Development Program
The University of Texas At Dallas
Associate in Electronics Engineering Technology - Electrical, Electronics Engineering Technologies