Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic
Mike Louis

Mike Louis

Middleburg,FL

Summary

Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

7
7
years of professional experience

Work History

Service Advisor

Mercedes of Orange Park
Orange Park, FL
08.2019 - Current
  • Educated customers on vehicle features, maintenance services, and warranty options.
  • Coordinated service appointments and maintained accurate technician scheduling.
  • Communicated service updates and recommendations to customers effectively.
  • Documented customer concerns and service history in the system accurately.
  • Collaborated with technicians to ensure timely completion of all services.
  • Resolved customer complaints efficiently, maintaining professionalism throughout.
  • Managed inquiries through phone, email, and in-person interactions promptly.
  • Prepared invoices for services rendered and collected payments from customers.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Collected deposits or payments and arranged for billing.
  • Mentored junior team members and managed employee relationships.
  • Supported sales team members to drive growth and development.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Updated databases with new and modified customer data.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated system with order specifics and customer details, preferences, and billing information.

Sales Representative

Best Buy
Jacksonville, FL
08.2018 - 08.2019
  • Processed transactions accurately using point-of-sale systems.
  • Demonstrated product features and benefits to enhance customer experience.
  • Engaged customers to understand their needs and preferences effectively.
  • Maintained product displays to ensure a visually appealing store layout.
  • Collaborated with team members to achieve sales goals and improve service.
  • Participated in inventory management to ensure stock availability and organization.
  • Developed key customer relationships to increase sales.
  • Provided technical support for customers using the company's products or services.

Education

High School Diploma -

Orange Park High School
Orange Park, FL
06-2017

Some College (No Degree) -

St. Johns Community College
283 College Dr, Orange Park, FL 32065

Skills

  • Technical support
  • Customer service
  • Relationship building
  • Sales support
  • Payment processing
  • Mentoring team members
  • Goal-oriented mindset
  • Computer skills
  • Team player mentality
  • Product training
  • Strong work ethic
  • Customer retention
  • Excellent communication
  • Preventive maintenance coordination
  • Warranty claims process management
  • Handling customer complaints
  • Organizational skills

Affiliations

  • Musical Director at Uplift Church in jacksonville
  • Flag football & Organized sports commissioner/ nonprofit
  • Musical Audio Engineer
  • Composer
  • Youth Music Professor/ nonprofit

Accomplishments

  • Oakleaf High School Football/weightlifting from 2014-2016
  • Music Director Uplift church since 2015-current
  • Mentorship of youth
  • Honor Roll
  • Adobe Photoshop Certification

Timeline

Service Advisor

Mercedes of Orange Park
08.2019 - Current

Sales Representative

Best Buy
08.2018 - 08.2019

High School Diploma -

Orange Park High School

Some College (No Degree) -

St. Johns Community College

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