Mike Marcou
Astoria,NY
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced high-end environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Brings a Wisconsin charm and ethic to every customer interaction.
Overview
16
16
years of professional experience
Work History
Server
Avra Madison Estiatorio
New York, New York
09.2021 - Current
- Delivered exceptional customer service in high-volume, high-end restaurant, enhancing guest satisfaction.
- Guided guests through wine and dinner menus, successfully upselling premium, high-ticket items to enhance dining experience.
- Maintained tables while coordinating responsibilities with back waiters to ensure seamless service.
Server
Fig and Olive
New York, New York
05.2013 - 03.2020
- Delivered exceptional customer service, contributing to positive guest experiences.
- Managed large sections in high-volume, fast-paced environment, ensuring smooth service flow.
- Fully maintained tables with assistance from support staff in a non-pooled house.
Sales Associate
Jos. A. Bank
New York, NY
05.2013 - 01.2016
- Guided customers in selecting formal wear and accessories to enhance their shopping experience.
- Cultivated a personal client base to drive sales growth.
- Collaborated with in-house tailors to ensure precise fitting and sizing for customer satisfaction.
Sales Associate
Hot Spring Spas and Pools
Onalaska, Wisconsin
06.2010 - 05.2013
- Conducted sales both inside and outside the store, engaging with customers in diverse environments.
- Coordinated with clients for in store "test drives" of hot tubs and saunas.
- Participated in site visits to clients' homes for pool consultations.
- Educated clients on health and stress relieving benefits of hot tubs, pools, and spas.
Education
Aquinas High School
La Crosse, WISkills
- Exceptional customer service skills
- Strong ability to see and prevent obstacles before they occur
- Acute problem solver and fixer
- Strong upseller
- Fast learner
- Good with hands
Affiliations
- Woodworking
- Home renovations
- Gardening/landscaping
References
References available upon request.
Timeline
Server
Avra Madison Estiatorio
09.2021 - Current
Server
Fig and Olive
05.2013 - 03.2020
Sales Associate
Jos. A. Bank
05.2013 - 01.2016
Sales Associate
Hot Spring Spas and Pools
06.2010 - 05.2013
Aquinas High School