Mike May
Ocala
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Sales and Construction Manager
Jerome's Masonry
07.2018 - 03.2023
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Customer Service Representative
AT&T Mobility
11.2011 - 07.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Route Sales and Delivery
AM/PM Produce
07.2008 - 10.2011
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
Route Sales and Delivery
Flowers Bakery
02.2006 - 06.2008
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
Route Sales and Delivery
Deconna Ice Cream
01.2004 - 01.2006
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
Route Sales Representative
Culligan Bottled Water
02.2001 - 01.2004
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
Education
A.S. - Business
Rasmussen University
Ocala, FLDiploma -
Vanguard High School
Ocala, FL06.1981
Skills
- Planning and Coordination
- Clerical Support
- [Type] Software Proficiency
- Maintenance and Repair
Timeline
Sales and Construction Manager
Jerome's Masonry
07.2018 - 03.2023
Customer Service Representative
AT&T Mobility
11.2011 - 07.2017
Route Sales and Delivery
AM/PM Produce
07.2008 - 10.2011
Route Sales and Delivery
Flowers Bakery
02.2006 - 06.2008
Route Sales and Delivery
Deconna Ice Cream
01.2004 - 01.2006
Route Sales Representative
Culligan Bottled Water
02.2001 - 01.2004
A.S. - Business
Rasmussen University
Diploma -
Vanguard High School