Mike May
Ocala
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Sales and Construction Manager
Jerome's Masonry
Lady Lake, FL
07.2018 - 03.2023
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Customer Service Representative
AT&T Mobility
Ocala
11.2011 - 07.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Route Sales and Delivery
AM/PM Produce
Ocala, FL
07.2008 - 10.2011
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
Route Sales and Delivery
Flowers Bakery
Ocala, FL
02.2006 - 06.2008
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
Route Sales and Delivery
Deconna Ice Cream
Ocala, FL
01.2004 - 01.2006
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
Route Sales Representative
Culligan Bottled Water
Ocala, FL
02.2001 - 01.2004
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
Education
A.S. - Business
Rasmussen University
Ocala, FLDiploma -
Vanguard High School
Ocala, FL06.1981
Skills
- Planning and Coordination
- Clerical Support
- [Type] Software Proficiency
- Maintenance and Repair
Timeline
Sales and Construction Manager
Jerome's Masonry
07.2018 - 03.2023
Customer Service Representative
AT&T Mobility
11.2011 - 07.2017
Route Sales and Delivery
AM/PM Produce
07.2008 - 10.2011
Route Sales and Delivery
Flowers Bakery
02.2006 - 06.2008
Route Sales and Delivery
Deconna Ice Cream
01.2004 - 01.2006
Route Sales Representative
Culligan Bottled Water
02.2001 - 01.2004
A.S. - Business
Rasmussen University
Diploma -
Vanguard High School