Ramona Tinae
Centreville,VA
Summary
Versatile professional with extensive experience in customer relations and property management. Proven track record in resolving customer issues effectively while overseeing compliance and financial operations. Strong attention to detail and leadership skills ensure a positive and safe customer experience.
Overview
4
4
years of professional experience
Work History
General Manager
Self Storage Plus
Haymarket, VA
09.2025 - Current
- Achieved monthly quotas while sustaining high levels of customer satisfaction.
- Create a clean and safe working environment while establishing a positive customer storage experience.
- Oversaw facility requirements through daily assessments and maintenance tasks. through daily tasks and audits, ensuring operational readiness.
Onsite Store Manager
Extra Space Storage
Sacramento, CA
05.2023 - 09.2025
- Maintained customer relationships, resolving complaints and concerns effectively.
- Managed multiple properties, providing support to store managers.
- Addressed property safety protocols and procedures with customers and coworkers.
Escrow Representative
Lee and Mason Financial Services
Manassas, VA
10.2022 - 03.2023
- Ensured compliance with financial obligations for lenders and insured parties, contributing to successful closings.
- Verified accuracy of land ownership documents to facilitate smooth escrow processes.
- Reviewed and summarized search activity documents to support timely transaction completions.
- Exhibited strong communication skills and professionalism in interactions.
- Utilized computer and office software for various tasks.
Education
High School - Upper secondary education
Leone High School
06-2017
Skills
- Property management expertise
- Operational management
- Financial oversight
- Performance metrics tracking
- Account management
- Customer management
- Facility maintenance oversight
- Planning coordination
- Team leadership
- Time management
- Microsoft Office applications
- Attention to detail
- Staff performance evaluation
Languages
Fluent in English and Samoan
Timeline
General Manager
Self Storage Plus
09.2025 - Current
Onsite Store Manager
Extra Space Storage
05.2023 - 09.2025
Escrow Representative
Lee and Mason Financial Services
10.2022 - 03.2023
High School - Upper secondary education
Leone High School