Mike McGregor

• Provided support and guidance to clients while ensuring adherence to company policies.
• Utilized casebase software to accurately update client records, document incidents, and manage restrictions.
• Conducted client monitoring through physical checks, urine analysis, and breath tests to verify safety compliance.
• QMAP Certified: Administered controlled and prescribed medications to clients following strict guidelines and regulations.

• Greeted guests warmly to create welcoming atmosphere during check-in and check-out.
• Managed guest inquiries by providing detailed information about resort amenities and efficiently coordinating reservations.
• Resolved guest complaints promptly, ensuring satisfaction and reinforcing commitment to first-class hospitality.
• Coordinated daily front desk activities to streamline guest services. and handled maintenance requests.

Department Lead (2025-2026)

• Coordinated tournaments and social activities to boost program visibility, increase member retention, and boost revenue.
• Oversaw daily operations, including hiring and onboarding of new employees.
• Provided leadership and motivation to foster individual and team success.
• Developed schedules and assigned tasks to optimize team efficiency.
• Collaborated with general manager on strategic initiatives aligned with business objectives.
• Reviewed timesheets for accuracy prior to payroll submission.

Pickleball Head Coach (2022-2026)

• Developed fundamental program structure and materials for classes, clinics, and camps
• Operated as head instructor for private, semi-private, and group lessons.
• Gained recognition as one of the best coaches in all of Colorado Springs

• All: customer service, account management, prepress, digital and offset printing, mailing services, fulfillment, and delivery.
• Ensured customer satisfaction by effectively managing production tasks.
• Operated printing machines for various projects and ensured quality output.
• Managed inventory of supplies and materials for efficient workflow.
• Coordinated mailing processes to meet deadlines and customer requirements.