Summary
Overview
Work History
Education
Skills
Timeline
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Mike Miller

Philadelphia,PA

Summary

Dynamic professional with a proven track record within the U.S. Army and at UPS, excelling in service excellence, training and coaching. Achieved significant reductions in workplace accidents through effective safety training. Leveraged solution-oriented thinking to enhance operational efficiency and fostered strong relationships, driving team performance and employee retention in high-pressure environments.

Overview

21
21
years of professional experience

Work History

Frontline Supervisor

United Parcel Service, UPS
11.2022 - 07.2025
  • Established safe, clean work environment by directing personnel on equipment and resource use.
  • Implemented safety policies and training programs to reduce workplace accidents significantly.
  • Fostered positive work environment, effectively decreasing employee turnover rates.
  • Coordinated line shutdowns and production changeovers to optimize operational flow.
  • Encouraged continuous learning through regular coaching and constructive feedback sessions.
  • Monitored performance metrics to enhance efficiency across tasks systematically.
  • Evaluated equipment functionality through troubleshooting and timely repair calls.
  • Managed daily staffing levels by forecasting absences and monitoring sick leaves.

Senior Security Analyst

Vector Security
04.2013 - 11.2022
  • Streamlined incident response procedures for faster resolution time, minimizing potential damages.
  • Evaluated emerging technologies for potential adoption into existing infrastructure, optimizing resources while maintaining high levels of protection.
  • Established clear communication channels between departments during critical events to facilitate rapid response times.
  • Led investigations into suspected breaches to determine scope, impact, and appropriate remediation steps.
  • Trained junior analysts on industry best practices, fostering a strong team dynamic that resulted in increased efficiency.
  • Conducted thorough penetration testing to identify vulnerabilities and recommend necessary security improvements.
  • Enhanced overall network security by conducting regular risk assessments and implementing necessary changes.

Special Forces Communication Sergeant

US Army
06.2004 - 11.2012
  • Endured highly stressful situations and worked in physically demanding settings, remaining calm and composed.
  • Enhanced team communication by establishing and maintaining secure networks in high-pressure environments.
  • Expedited decision-making processes by providing timely and accurate communication support to senior leadership during critical missions.
  • Elevated situational awareness by integrating advanced technologies into existing communication infrastructure.
  • Ensured mission continuity with quick resolution of technical issues affecting communication systems performance.

Education

Associate of Science - Information And Communication Technology

Georgia Institute of Technology
Atlanta, GA
06.2007

High School Diploma -

Pittsburgh Job Corps Center
Pittsburgh, PA
06.2003

Skills

  • Service excellence
  • Coaching skills
  • Inspiration techniques
  • Field expertise
  • Solution-oriented thinking
  • Time efficiency
  • Listening abilities
  • Relationship development

Timeline

Frontline Supervisor

United Parcel Service, UPS
11.2022 - 07.2025

Senior Security Analyst

Vector Security
04.2013 - 11.2022

Special Forces Communication Sergeant

US Army
06.2004 - 11.2012

Associate of Science - Information And Communication Technology

Georgia Institute of Technology

High School Diploma -

Pittsburgh Job Corps Center

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